Retail Floor Ambassador: Customer Experience & Sales

JD Sports; Wishaw; Remote; GBP 18,000 - 23,000; Full time

Job summary

JD Sports in Wishaw is seeking a Store Colleague to help deliver an outstanding customer experience on the shop floor. You will greet customers, refresh displays, replenish stock and assist with transactions and deliveries.

The role requires a positive attitude, teamwork, and a passion for helping people while upholding the high standards JD Sports is known for. A readiness to learn and adapt is essential.

Qualifications

• Excellent communication and customer service skills.
• Ability to adapt to different customers and situations.
• Strong organisational abilities to manage tasks.
• Willingness to learn and follow company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers and provide product information.
• Identify customer needs, promote suitable products and complementary items.
• Maintain high standards of customer service and presentation on the shop floor.
• Replenish stock and ensure products are displayed correctly and are available.
• Process transactions, handle cash and assist with deliveries as required.
• Use in-store technology to support daily store operations and enquiries.
• Follow company policies, procedures and health and safety requirements.
• Work collaboratively with colleagues to run the store smoothly.

Skills

Customer engagement

Teamwork

Organisational skills

Communication skills

Willingness to learn

Job description

JD Sports in Wishaw is seeking a Store Colleague to help deliver an outstanding customer experience on the shop floor. You will greet customers, refresh displays, replenish stock and assist with transactions and deliveries.

The role requires a positive attitude, teamwork, and a passion for helping people while upholding the high standards JD Sports is known for. A readiness to learn and adapt is essential.