Retail Experience Specialist - Flexible Shifts

Newcastle United FC; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Job summary

Newcastle United FC is seeking a Retail Advisor to join our welcoming store team. You will provide friendly, inclusive service to every customer, continually learning about products to guide shoppers and maintain high store standards.

The role requires flexibility for weekdays, weekends, matchdays and holidays, with shifts planned to support peak trading periods. You will contribute to a positive team environment while upholding our values during busy events.

Qualifications

• Available to work flexibly, including weekdays, weekends, matchdays and Bank Holidays.
• Have previous customer service experience.
• Communicate clearly and respectfully with customers and colleagues; enjoy working as part of a team in a fast-paced environment.

Responsibilities

• Provide a friendly, helpful and inclusive service to every customer, ensuring they feel welcome and supported.
• Work a variety of shifts across weekdays, weekends, matchdays and Bank Holidays, supporting the needs of the store during peak periods.
• Maintain high standards across the shop floor, including stock replenishment and visual presentation.
• Build and maintain knowledge of our products to confidently support customers with information and guidance.
• Deliver quality and efficient service during busy trading periods, including matchdays and product launches.
• Support stock handling both front and back of house, taking care of all products.

Job description

Newcastle United FC is seeking a Retail Advisor to join our welcoming store team. You will provide friendly, inclusive service to every customer, continually learning about products to guide shoppers and maintain high store standards.

The role requires flexibility for weekdays, weekends, matchdays and holidays, with shifts planned to support peak trading periods. You will contribute to a positive team environment while upholding our values during busy events.