Retail Experience Specialist – Flexible Hours

POP MART; Cambridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Job summary

POP MART, a global trend culture company, invites a customer service representative to join our European team in Cambridge. You will deliver exceptional service, manage cashier operations, and support a fast-paced retail environment across nights and weekends.

Ideal candidates are fluent in English with strong communication, team players, and enjoy providing memorable shopping experiences within a multicultural setting. Equal opportunity employer.

Qualifications

• Fluent in professional English with excellent written and verbal communication.
• Proactive with strong customer service to provide a memorable shopping experience.
• Team-oriented with ability to work well in a team

Responsibilities

• Provide exceptional customer service and resolve customer issues or complaints.
• Manage the cashier point’s daily opening and closing procedures.
• Be available to work flexible hours, including nights, weekends, and holidays

Skills

Fluent English

Customer service

Teamwork

Job description

POP MART, a global trend culture company, invites a customer service representative to join our European team in Cambridge. You will deliver exceptional service, manage cashier operations, and support a fast-paced retail environment across nights and weekends.

Ideal candidates are fluent in English with strong communication, team players, and enjoy providing memorable shopping experiences within a multicultural setting. Equal opportunity employer.