Customer Experience Associate - Flexible Hours

Pop Mart; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Aon employee benefits access

Training and development

Regular team events

Job summary

POP MART is seeking a dedicated Customer Service Associate to join its European retail operations. You will deliver exceptional customer experiences, handle cashier duties, and support a dynamic team across shifts, including nights and weekends.

This role offers exposure to a fast-growing brand in the pop-culture and entertainment space in the United Kingdom. This position requires fluent English, strong interpersonal skills, and a collaborative mindset.

Qualifications

• Fluent in professional English with excellent verbal and written communication skills.
• Proactive with strong customer service skills to provide a memorable shopping experience.
• Team-oriented with the ability to work well in a team.

Responsibilities

• Provide exceptional customer service and resolve customer issues or complaints.
• Manage the cashier point’s daily opening and closing procedures.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Fluent English

Customer service

Teamwork

Job description

POP MART is seeking a dedicated Customer Service Associate to join its European retail operations. You will deliver exceptional customer experiences, handle cashier duties, and support a dynamic team across shifts, including nights and weekends.

This role offers exposure to a fast-growing brand in the pop-culture and entertainment space in the United Kingdom. This position requires fluent English, strong interpersonal skills, and a collaborative mindset.