Retail Experience Host - Weekend/4-Hour Contract

White Stuff; Guildford; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Quarterly bonus

Up to 25 days holiday

2 volunteering days

50% product discount

Annual uniform allowance

BUPA Dental Insurance

Healthcare cash plan

Life Assurance

Interest free season ticket loan

Pension Contribution

Job summary

White Stuff in Guildford is seeking a Customer Experience assistant for a 4-hour weekend contract. You’ll report to the Shop Manager and join our Retail team to deliver a friendly, inspiring and invaluable customer journey.

You’ll engage customers, promote multichannel shopping, maintain visual standards, assist with stock and store operations, and support events and charity initiatives. The role requires weekend availability and a passion for fashion retail.

Responsibilities

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Event and preview evenings.
• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
• Supporting in stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling ship from store and Click + Collect processes.
• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

Job description

White Stuff in Guildford is seeking a Customer Experience assistant for a 4-hour weekend contract. You’ll report to the Shop Manager and join our Retail team to deliver a friendly, inspiring and invaluable customer journey.

You’ll engage customers, promote multichannel shopping, maintain visual standards, assist with stock and store operations, and support events and charity initiatives. The role requires weekend availability and a passion for fashion retail.