Retail Duty Manager: Lead Store Ops & Team

Heron Foods Limited; South Shields; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Store discounts

Career growth program

Wellbeing support

Recognition program

Job summary

Heron Foods Limited in South Shields is seeking a Duty Manager to lead store operations, drive customer service, and manage day-to-day performance. You will be pivotal in maintaining a high-standard store, supervising the team, and supporting store openings and closes as a keyholder.

The role emphasizes strong leadership, proactive problem-solving, and a passion for delivering excellent service in a fast-paced retail environment.

Qualifications

• Proven success as a Retail Supervisor or Duty Manager in a fast-paced setting.
• Strong leadership and ability to motivate a team.
• Excellent customer service and organizational skills.

Responsibilities

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager.

Skills

Retail leadership

Customer service

Organizational skills

Proactive approach

Job description

Heron Foods Limited in South Shields is seeking a Duty Manager to lead store operations, drive customer service, and manage day-to-day performance. You will be pivotal in maintaining a high-standard store, supervising the team, and supporting store openings and closes as a keyholder.

The role emphasizes strong leadership, proactive problem-solving, and a passion for delivering excellent service in a fast-paced retail environment.