Retail Duty Manager: Lead Team, Elevate Service & Sales

Heron Foods; Wirral; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Discounts

Career growth

Wellbeing

Recognition

Job summary

Heron Foods in New Ferry, Wirral, is seeking a Duty Manager to lead a busy store and drive daily performance. This 27-hour per week role combines hands-on leadership with essential store operations to deliver excellent customer service.

You’ll manage the team, ensure stock levels and presentation are up to standard, and act as a keyholder to support opening and closing duties. The position offers a structured, rewarding retail career trajectory.

Qualifications

• Proven experience as a Retail Supervisor or Duty Manager in fast-paced retail.
• Strong leadership and customer service skills.
• Excellent organisation and proactive approach.

Responsibilities

• Lead and motivate the store team to achieve targets.
• Provide outstanding customer service and resolve queries.
• Keep store clean, well-stocked and compliant.
• Open/close store as keyholder and manage shifts.

Skills

Retail leadership

Customer service

Team motivation

Organisational skills

Job description

Heron Foods in New Ferry, Wirral, is seeking a Duty Manager to lead a busy store and drive daily performance. This 27-hour per week role combines hands-on leadership with essential store operations to deliver excellent customer service.

You’ll manage the team, ensure stock levels and presentation are up to standard, and act as a keyholder to support opening and closing duties. The position offers a structured, rewarding retail career trajectory.