Duty Manager: Lead Store Ops & Customer Experience

Heron Foods; Wigan; On-site; GBP 21,000 - 27,000; Full time

Job summary

Heron Foods is seeking a proactive Duty Manager to lead a fast-paced store in the United Kingdom. You will guide the team, uphold exceptional customer service, and ensure the store is clean, well-presented, and fully stocked.

You will also drive profitability by tracking performance and efficiency, and you may act as keyholder during opening and closing duties. The role requires strong leadership and a passion for customer service.

Qualifications

• Proven leadership experience in a fast-paced retail setting.
• Experience as Duty Manager/Shift Manager/Assistant Manager or similar role.
• Strong customer service mindset and problem-solving abilities.

Responsibilities

• Lead and motivate the team to deliver exceptional results.
• Ensure high standards of customer service and resolve queries effectively.
• Maintain a clean, well-presented and fully stocked store.
• Drive sales and profitability by managing performance and efficiency.
• Act as keyholder and manage store in the absence of the Store Manager (open/close duties).
• Be proactive in creating a dynamic, welcoming retail environment.

Skills

Team leadership

Customer service

Store operations

Sales & profitability

People management

Job description

Heron Foods is seeking a proactive Duty Manager to lead a fast-paced store in the United Kingdom. You will guide the team, uphold exceptional customer service, and ensure the store is clean, well-presented, and fully stocked.

You will also drive profitability by tracking performance and efficiency, and you may act as keyholder during opening and closing duties. The role requires strong leadership and a passion for customer service.