Duty Manager

The Range; Maidstone; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 Days Annual Leave

In-Store Discount 25%

High Street Discounts

Internal progression

Personal development

Job summary

The Range is seeking a Duty Manager for our Maidstone store. You will oversee daily operations, lead a team on the shop floor, and ensure exceptional customer experiences while upholding store standards and safety compliance.

Join a fast-paced environment where you will coach colleagues, manage promotions and stock movement, and support open/close procedures to drive high performance and guest satisfaction.

Qualifications

• Previous retail supervisory or management experience.
• Strong customer service mindset and focus on delivering excellence.
• Excellent communication and interpersonal skills.
• Good organisational and problem-solving abilities.
• Hands-on and flexible approach with ability to motivate colleagues.

Responsibilities

• Lead customer service to deliver a friendly, efficient experience.
• Coach and develop store colleagues, manage inductions and performance.
• Maintain high standards of store presentation, merchandising and stock control.
• Support security, health & safety procedures and incident logs.
• Assist with opening/closing procedures and EPOS accuracy.

Skills

Retail leadership

Customer service

Communication

Problem solving

Team motivation

Job description

Duty ManagerSt Peters Wharf Retail Park, St Peters Street, Maidstone, Kent, ME16 0SN

Are you an experienced retail supervisor with a passion for customer service, operational excellence and leading high-performing teams? We are looking for a proactive and customer focused Duty Manager to support the day-to-day running of our busy retail store. Working closely with the Store Manager and Deputy Store Manager, you will play a key role in delivering exceptional customer experiences, maintaining outstanding store standards and supporting colleagues to perform at their best. This is an exciting opportunity for an ambitious retail professional who thrives in a fast-paced environment and enjoys leading from the front.

The Role

As Duty Manager, you will help oversee the daily operation of the store, ensuring excellent standards across customer service, merchandising, compliance, health & safety and team performance. You will lead colleagues on the shop floor, provide coaching and support, and ensure all operational procedures are delivered consistently and efficiently.

Key Responsibilities

Customer Service

• Deliver a friendly, helpful and efficient customer experience at all times
• Lead by example in providing excellent customer service
• Support effective queue management and customer flow during busy periods
• Resolve customer queries and complaints professionally
• Promote a positive and engaging in-store experience

Team Leadership

• Support, motivate and guide store colleagues
• Assist with colleague training, induction and development
• Provide coaching and performance feedback
• Help maintain a positive, productive and collaborative working environment
• Ensure company policies and standards are consistently followed

Store Standards & Operations

• Ensure the store is clean, organised and ready for trade each day
• Maintain high merchandising and presentation standards
• Support promotional activity and stock availability
• Monitor deliveries, stock movement and warehouse organisation
• Assist with opening and closing procedures

Compliance, Security & Health & Safety

• Support store security procedures including cash and stock control
• Ensure health & safety procedures are followed at all times
• Assist with accident logs, safety records and risk assessments
• Monitor EPOS and pricing compliance
• Ensure operational procedures are delivered accurately and consistently

What We are Looking For

• Previous retail supervisory, team leader or management experience
• A passion for delivering outstanding customer service
• Strong communication and interpersonal skills
• Good organisational and problem-solving ability
• The ability to motivate and support colleagues
• A hands-on and flexible approach
• Confidence working in a fast-paced retail environment

What You Will Bring

• Strong leadership skills with the ability to lead by example
• Excellent attention to detail and operational awareness
• A positive, proactive and customer-first attitude
• The ability to remain calm and organised under pressure

Why Join Us?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers. Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.

What Do We Offer?

• Competitive Salary
• 28 Days of Annual Leave
• 25% In-Store Discount
• High Street Discounts across hundreds of UK retailers
• A Focus on Promoting Internally
• Personal Development