Retail Deputy Store Manager

The Abbey; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days holidays

Employee benefits platform

Colleague Discount

Pension Scheme

Death in Service Life assurance

Job summary

poltronesofà is seeking a Deputy Manager for our Telford store. You will support the Store Manager, coach the team, and drive KPI performance while maintaining high operational standards.

Expect to lead by example and deliver a 5-star customer journey with uncapped commission opportunities enhancing earnings beyond the base salary. As a Deputy Manager, you will recruit, onboard, and develop staff, ensuring expert knowledge across poltronesofà products and services, and strive to meet sales

Qualifications

• Experience in leading, motivating and coaching a successful sales team.
• Strong customer service focus and communication skills.
• Proven ability to drive performance and achieve targets.
• Willingness to learn, grow and progress.
• Experience in retail management desirable.

Responsibilities

• Lead by example and role model company values.
• Coach and review team performance regularly.
• Ensure expert knowledge of poltronesofà products.
• Support recruitment, onboarding and development.
• Drive performance, KPIs and sales opportunities.
• Assist customers with orders and finances.
• Deliver 5-star customer service and boost loyalty.
• Identify improvements for store operations.
• Maintain store presentation to a high standard.
• Ensure readiness for branch audits and banking checks.

Skills

Leadership

Customer service

Communication skills

Sales coaching

Team motivation

Job description

Job DescriptionDescriptionWe're looking for a Deputy Manager to join our Retail Sales team in Telford. As a poltronesofà Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence. You'll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You'll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager, you can realistically earn on-target earnings of up to £50,000, with the opportunity to earn even more through our uncapped commission structure - giving you full control over your income.

What does the role involve?

• Leading by example and role modelling the poltronesofà company values and behaviours to inspire the team to perform to be their best
• Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews
• Ensuring expert knowledge throughout the store team on poltronesofà Furniture, holding regular training sessions on all products and services
• Supporting the recruitment, onboarding, management and development of the team
• Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
• Supporting colleagues with customer orders and finance applications
• Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
• Continuously identifying opportunities to make improvements which will optimise the operational running of the store
• Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
• Ensuring that all colleagues are accountable for branch audit, banking and finance checks

What qualities are we looking for?

• Enthusiasm and passion to drive the business forward and personally succeed
• Customer focus with a passion for delivering first class customer service
• Excellent communication and interpersonal skillsThe ability to drive performance and manage difficult conversations when needed
• A desire to learn, grow and progress
• Inquisitive, ever-questioning and ever-improving
• Friendly, flexible, reliable, honest and a strong work ethic
• A real people person - the ability to build strong relationships with your team, our customers, colleagues and leadership team
• Experience in leading, motivating and coaching a successful sales team

What's in it for you?

• Basic salary of £29,000 with no cap on commission
• Competitions and incentives
• 33 days holidays including bank holidays
• Employee benefits platform - access to 100s of high street discounts and more - holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme - to give you free access to advice and information on a range of topics
• Virtual GP - Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service Life assurance