Retail Deputy Store Manager

Poltronesofà S.p.A.; Cheltenham; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Uncapped commission

33 days holidays

Employee discounts

Career progression

Pension scheme

Life assurance

Employee Assistance Programme

Virtual GP

Death in Service

Job summary

Poltronesofà is seeking a Deputy Store Manager in Cheltenham to support the Store Manager in driving performance and daily operations. You will lead in their absence and mentor the team to deliver a first-class customer journey while striving for KPI targets.

The role offers an uncapped commission structure that rewards sales achievements. Get involved in staff recruitment, training, and development, maintaining high standards of store presentation, and delivering exceptional customer service to

Qualifications

• Enthusiasm and passion to drive the business forward.
• Customer focus with a passion for delivering first class customer service.
• Excellent communication and interpersonal skills.
• Ability to drive performance and manage difficult conversations when needed.
• Desire to learn, grow and progress.
• Inquisitive, ever-questioning and ever-improving.
• Friendly, flexible, reliable, honest and a strong work ethic.

Responsibilities

• Leading by example and role modelling the poltronesofà values to inspire the team.
• Coaching to develop and improve performance through regular reviews.
• Ensuring expert knowledge of poltronesofà Furniture across the store and regular product training.
• Supporting recruitment, onboarding, and development of the team.
• Driving performance, targets, KPIs and maximizing sales opportunities.
• Assisting customers with orders and finance applications.
• Delivering exceptional, market-leading customer service to grow loyalty and reviews.
• Identifying improvements to optimise store operations and presentation.
• Taking pride in store presentation and ensuring readiness for business.
• Ensuring audits, banking and finance checks are completed by staff.

Job description

Retail Deputy Store Manager

Department: Retail

Employment Type: Full Time

Location: Cheltenham

Reporting To: Store Manager

Compensation: £29,000 - £40,000 / year

Description

We’re looking for a Deputy Manager to join our Retail Sales team in Cheltenham.

As a poltronesofà Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.

You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager you can earn more as you sell more — our uncapped commission structure puts you in control of your income.

What does the role involve?

• Leading by example and role modelling the poltronesofà company values and behaviours to inspire the team to perform to be their best
• Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
• Ensuring expert knowledge throughout the store team on poltronesofà Furniture, holding regular training sessions on all products and services
• Supporting the recruitment, onboarding, management and development of the team
• Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
• Supporting colleagues with customer orders and finance applications
• Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
• Continuously identifying opportunities to make improvements which will optimise the operational running of the store
• Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
• Ensuring that all colleagues are accountable for branch audit, banking and finance checks

What qualities are we looking for?

• Enthusiasm and passion to drive the business forward and personally succeed
• Customer focus with a passion for delivering first class customer service
• Excellent communication and interpersonal skills
• The ability to drive performance and manage difficult conversations when needed
• A desire to learn, grow and progress
• Inquisitive, ever-questioning and ever-improving
• Friendly, flexible, reliable, honest and a strong work ethic
• A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
• Experience in leading, motivating and coaching a successful sales team

What’s in it for you?

• Basic salary of £29,000 with no cap on commission
• Competitions and incentives
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance