Retail Deputy Store Manager

poltronesofà UK; Cheltenham; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

33 days holidays

Employee discounts platform

Colleague Discount

Career progression

Pension Scheme

Virtual GP

Job summary

poltronesofà UK is seeking a Deputy Manager for our Cheltenham store to support the Store Manager and lead day-to-day operations. You will drive performance, coach staff, and ensure the team delivers a 5-star customer journey while meeting sales targets.

You will be responsible for training, coaching, and developing your team, managing performance reviews, and maintaining high store standards. An uncapped commission structure rewards performance.

Qualifications

• Experience in leading, motivating and coaching a successful sales team.
• Excellent communication and interpersonal skills.
• Customer focus with a passion for delivering first class customer service.
• Ability to drive performance and manage difficult conversations.

Responsibilities

• Lead by example and role model company values to inspire the team.
• Continuously coach to develop performance with regular reviews.
• Ensure expert knowledge of poltronesofà Furniture and train staff on products/services.
• Support recruitment, onboarding, management and development of the team.
• Drive performance, deliver targets, KPIs and maximise sales opportunities.

Skills

Leadership

Coaching

Customer service

Communication

People management

Sales targets

Team development

Job description

Description

We’re looking for a Deputy Manager to join our Retail Sales team in Cheltenham.

Department: Retail

Employment Type: Full Time

Location: Cheltenham

Reporting To: Store Manager

Compensation: £29,000 - £40,000 / year

Description

We’re looking for a Deputy Manager to join our Retail Sales team in Cheltenham.

As a poltronesofà Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.

You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.

As a Deputy Store Manager you can earn more as you sell more — our uncapped commission structure puts you in control of your income.

What does the role involve?

• Leading by example and role modelling the poltronesofà company values and behaviours to inspire the team to perform to be their best
• Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
• Ensuring expert knowledge throughout the store team on poltronesofà Furniture, holding regular training sessions on all products and services
• Supporting the recruitment, onboarding, management and development of the team
• Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
• Supporting colleagues with customer orders and finance applications
• Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
• Continuously identifying opportunities to make improvements which will optimise the operational running of the store
• Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
• Ensuring that all colleagues are accountable for branch audit, banking and finance checks

What qualities are we looking for?

• Enthusiasm and passion to drive the business forward and personally succeed
• Customer focus with a passion for delivering first class customer service
• Excellent communication and interpersonal skills
• The ability to drive performance and manage difficult conversations when needed
• A desire to learn, grow and progress
• Inquisitive, ever-questioning and ever-improving
• Friendly, flexible, reliable, honest and a strong work ethic
• A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
• Experience in leading, motivating and coaching a successful sales team

What’s in it for you?

• Basic salary of £29,000 with no cap on commission
• Competitions and incentives
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance