Retail Customer Service Pro — Flexible Hours & Discounts

BP Retail; Banstead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

25% discount on in-store goods

Access to Retail Trust

Wellbeing benefits

Shopping and leisure discounts

Free barista style hot drinks

Family leave

Pension scheme

Share save scheme

Job summary

bp retail is seeking a Customer Service Assistant in Banstead to greet customers, handle purchases and support a fast-paced store environment. You will work as part of a collaborative team and participate in online and on-the-job training to develop essential customer service skills.

Responsibilities include ensuring safety, serving customers promptly, assisting with stock and deliveries, supporting bp offers and loyalty programs, and maintaining cleanliness across the store and café area.

Qualifications

• Passion for customer service and collaboration.
• Online and on-the-job training provided to develop skills.
• Willingness to learn and grow in a busy retail environment.

Responsibilities

• Prioritise safety of yourself, colleagues and customers.
• Serve customers efficiently to meet needs promptly.
• Foster a positive, inclusive store culture in line with bp beliefs.
• Prepare and serve items from the Wild Bean Café.
• Receive deliveries and assist with stock replenishment.
• Support bp offers, promotions and loyalty schemes.
• Carry out cleaning duties across store, facilities and forecourt.

Skills

Customer service

Teamwork

Communication

Job description

bp retail is seeking a Customer Service Assistant in Banstead to greet customers, handle purchases and support a fast-paced store environment. You will work as part of a collaborative team and participate in online and on-the-job training to develop essential customer service skills.

Responsibilities include ensuring safety, serving customers promptly, assisting with stock and deliveries, supporting bp offers and loyalty programs, and maintaining cleanliness across the store and café area.