Retail Customer Service Assistant

Exertis (UK) Ltd.; Kirkintilloch; On-site; GBP 18,000 - 21,000; Part time

Job summary

CertasEnergy seeks a Retail Customer Service Assistant to join our Kirkintilloch store. You’ll deliver friendly service, handle transactions and support forecourt and shop operations, helping create a positive customer experience every day.

This permanent, site-based role offers 24 hours per week at 13.45 per hour, with full training provided and genuine opportunities for progression within a nationwide network that puts safety first.

Qualifications

• A passion for customer service and helping people.
• A positive, reliable and hardworking attitude.
• Strong communication and interpersonal skills.
• A willingness to learn, develop and take on new challenges.
• The ability to work effectively as part of a team.
• Retail experience is desirable but training will be provided.

Responsibilities

• Delivering friendly,professionaland helpful customer service.
• Processing customer transactions accurately and efficiently at the till.
• Replenishing stock andmaintaininghigh store presentation standards.
• Ensuring compliance with health,safetyand company procedures.
• Supporting the smooth day-to-day operation of both the forecourt and store.
• Contributing to a safe,welcomingand efficient environment for customers and colleagues.

Skills

Customer service

Positive attitude

Communication skills

Willingness to learn

Teamwork

Job description

Select how often (in days) to receive an alert:

Job Title: Retail Customer Service Assistant

Salary: 13.45 per hour

Location: Kirkintilloch, GB, G66 3HG

Contract Type: Permanent

Location Type: Site / Retail Based

Date Posted: 25 Sept 2026

Retail Customer Service Assistant

Hours: 24 hours per week

Are you passionate about delivering exceptional customer service and looking for a flexible role with genuine career progression? We have an exciting opportunity for a Retail Customer Service Assistant to join our team.

As the face of our store, you’ll play a key role in creating a positive customer experience while supporting the day-to-day running of our petrol filling station and convenience store.

AtCertasEnergy,we'rethe UK's largest independent distributor of fuel and lubricants, serving homes,businessesand industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities,businessesand critical infrastructure moving every day. With safety at the heart of everything we do,we'recommitted to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy,you'lljoin a business that combines the strength of a market-leadingorganisationwith the support and opportunities to build a rewarding long-term career.

What you’ll be doing

• Delivering friendly,professionaland helpful customer service.
• Processing customer transactions accurately and efficiently at thetill.
• Replenishing stock andmaintaininghigh store presentation standards.
• Ensuring compliance with health,safetyand company procedures.
• Supporting the smooth day-to-day operation of both the forecourt and store.
• Contributing to a safe,welcomingand efficient environment for customers and colleagues.

What we’ll need from you

• A passion for customer service and helping people.
• A positive,reliableand hardworking attitude.
• Strong communicationand interpersonal skills.
• A willingness to learn, develop and take on new challenges.
• The ability to work effectively as part of a team.
• Retail experience is desirable but not essential as full training will be provided.
• Applicants must be aged 18 or over due to licensing regulations and lone working requirements