Retail Customer Service Assistant

Certas Energy; Ebbw Vale; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health plan

Staff discount

Pension

Life insurance

Job summary

Certas Energy is seeking a Retail Customer Service Assistant in Castlebay to deliver friendly, professional service at the till and across the forecourt and store.

You will be responsible for processing transactions, replenishing stock, maintaining store standards and ensuring health and safety procedures are followed, while supporting day-to-day store operations and creating a welcoming environment for customers and colleagues.

Qualifications

• A passion for customer service and helping people.
• Positive, reliable and hardworking attitude.
• Strong communication and interpersonal skills.
• Willingness to learn, develop and take on new challenges.
• Ability to work effectively as part of a team.
• Retail experience is desirable but not essential as full training will be provided.
• Applicants must be aged 18 or over due to licensing regulations and lone working requirements.

Responsibilities

• Deliver friendly, professional and helpful customer service at the till.
• Process customer transactions accurately and efficiently.
• Replenish stock and maintain high store presentation standards.
• Ensure compliance with health, safety and company procedures.
• Support the smooth day-to-day operation of the forecourt and store.
• Contribute to a safe, welcoming environment for customers and colleagues.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Tools

POS system

Job description

Are you passionate about delivering exceptional customer service and looking for a flexible role with genuine career progression? We have an exciting opportunity for a Retail Customer Service Assistant to join our team in Castlebay. As the face of our store, you'll play a key role in creating a positive customer experience while supporting the day-to-day running of our petrol filling station and convenience store. At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’ll be doing

Delivering friendly, professional and helpful customer service. Processing customer transactions accurately and efficiently at the till. Replenishing stock and maintaining high store presentation standards. Ensuring compliance with health, safety and company procedures. Supporting the smooth day-to-day operation of both the forecourt and store. Contributing to a safe, welcoming and efficient environment for customers and colleagues.

What we’ll need from you

• A passion for customer service and helping people.
• A positive, reliable and hardworking attitude.
• Strong communication and interpersonal skills.
• A willingness to learn, develop and take on new challenges.
• The ability to work effectively as part of a team.
• Retail experience is desirable but not essential as full training will be provided.
• Applicants must be aged 18 or over due to licensing regulations and lone working requirements.

At Certas Energy we're keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos - it is fundamental to good business performance, and integral to long-term business success.

Why join Certas Energy?

We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.

What you’ll get from us

• Simply Health plan, including dental, physiotherapy, remote GP access and more.
• Staff discount scheme.
• Company pension.
• Life assurance of up to 4x annual salary.
• Access to development opportunities through our Retail Academy.
• The opportunity to build a rewarding career within a growing national business.
• Doing right by everyone
• People matter at Certas Energy.

We're an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.