Retail Customer Experience Specialist

One Stop; Burnham-on-Crouch; On-site; GBP 12,398 - 15,153; Full time

Job summary

One Stop in the United Kingdom is seeking a Customer Service Assistant to join our team in a fast paced retail environment where no day is the same. You will provide excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

You’ll work across all store areas, follow safety procedures, clock in and out accurately, and support the Shift Leader. You will engage customers, encourage feedback, and help run seasonal and community events while upholding Think

Qualifications

• Customer service experience in retail is preferred.
• Ability to work across store areas including tills and online orders.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the Think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, duties will include the day-to-day operations of the post office and require a Post Office financial and criminal conviction background check. You will be required to pass these checks to proceed with this role; if checks fail, we will withdraw the job offer.

Skills

Customer service

Cash handling

Stock replenishment

Teamwork

Tools

POS system / Till

Job description

One Stop in the United Kingdom is seeking a Customer Service Assistant to join our team in a fast paced retail environment where no day is the same. You will provide excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

You’ll work across all store areas, follow safety procedures, clock in and out accurately, and support the Shift Leader. You will engage customers, encourage feedback, and help run seasonal and community events while upholding Think