Retail Customer Experience Associate

WHSmith Careers; Ingliston; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Retail partner deals

Employee wellbeing programme

Job summary

WHSmith is seeking a Sales Assistant to deliver exceptional customer service and work either independently or as part of a team to maintain our store standards.

You will handle stock replenishment, maintain a tidy, inviting space, and ensure displays meet high standards to help customers find products easily. A collaborative, customer-focused mindset will help you succeed in this role.

Qualifications

• Demonstrates passion for delivering an exceptional in-store experience.
• Confident communication within a team setting.
• Motivated to achieve high standards and results.
• Adaptable to meet company requirements and goals.

Responsibilities

• Deliver exceptional customer service to all customers.
• Carry out stock replenishment and keep store tidy and inviting.
• Meet high standards of display and visual merchandising to help customers find products.
• Be a proactive member of the team and support colleagues.

Skills

Customer service

Stock replenishment

Visual merchandising

Team player

Communication

Adaptability

Job description

WHSmith is seeking a Sales Assistant to deliver exceptional customer service and work either independently or as part of a team to maintain our store standards.

You will handle stock replenishment, maintain a tidy, inviting space, and ensure displays meet high standards to help customers find products easily. A collaborative, customer-focused mindset will help you succeed in this role.