Retail Customer Advisor

TN United Kingdom; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a passionate team as a Retail Customer Advisor in Bury Saint Edmunds, where you'll play a vital role in enhancing customer experiences and driving sales. This position offers a dynamic environment where you can develop diverse skills while promoting customer loyalty and ensuring high standards. Enjoy generous discounts, flexible holiday options, and opportunities for personal growth. If you're enthusiastic about customer service and teamwork, this role is perfect for you!

Benefits

Generous annual leave

50% off in restaurants

25% off in the Garden Centre

10% off in food halls

Access to Wagestream

Confidential support via Retail Trust

Development opportunities through Dobbies Academy

Qualifications

• Experience in a customer-facing role is essential.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service across the store.
• Driving sales through customer interactions and promoting loyalty.
• Maintaining store cleanliness and standards.

Skills

Customer Service

Teamwork

Product Knowledge

Sales Skills

Proactive Attitude

Job description

The job description provides comprehensive information about the Retail Customer Advisor role at Dobbies in Bury Saint Edmunds, including responsibilities, candidate qualities, benefits, and company background. However, it could benefit from improved formatting for better readability and engagement, such as consistent use of headings and structured lists. Additionally, some content (e.g., social network login prompt) appears irrelevant and should be removed to maintain focus. Here is a refined version:

Retail Customer Advisor, Bury Saint Edmunds

Location: Bury Saint Edmunds, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 1457f2e3b31e

Job Views: 3

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Addressing customer queries with great product knowledge
• Working with your team to maintain store cleanliness and standards
• Performing tasks on the shopfloor and in other areas, including stock handling, cash handling, deliveries, stock control, and restaurant services, offering opportunities to gain diverse skills

Who We Are Looking For

• A passion for delivering a great customer experience with a friendly attitude
• Experience in a customer-facing role
• Ability to work well within a team, build relationships, and enjoy a positive work environment
• Punctuality, good presentation, and a proactive attitude
• Eagerness to learn new skills and gain experience
• Ability to thrive in a busy, fast-paced environment
• Alignment with our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus

What We Offer

• Generous annual leave with flexible holiday options
• Uncapped store discounts: 50% off in restaurants, 25% in the Garden Centre, 10% in food halls
• Access to Wagestream for financial wellbeing support
• Confidential support via Retail Trust, including virtual GP, counselling, and rewards
• Development opportunities through Dobbies Academy
• A passionate, diverse, and committed team culture

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate gardening and plant passion through our products, services, and community events. Many stores feature restaurants or coffee shops, creating welcoming environments for customers. We are dedicated to being a great place to work, encouraging colleagues to grow and succeed together.