Retail Customer Advisor (King Lynn) - 30 hours

TN United Kingdom; King's Lynn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading telecommunications company as a Retail Customer Advisor in King's Lynn. You will enhance customer experiences, drive sales, and be part of a supportive team. Enjoy comprehensive training, a competitive pay package, and numerous retail-specific benefits.

Benefits

Free staff handset + unlimited sim

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus bank holidays and personal days

Tastecard membership

Money for Uber

Discounts across retailers via Perks at Work

Opportunities to win monthly and annual awards

Qualifications

• Eager to 'wow' customers and demonstrate technology's impact.
• Full training provided; ambition and drive to learn are key.

Responsibilities

• Enhance customer journey through meaningful interactions.
• Achieve KPIs by driving sales and meeting performance goals.
• Provide personalized solutions for mobile or network enquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

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Retail Customer Advisor (King Lynn) - 30 hours, King's Lynn

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Client:

Three UK

Location:

King's Lynn, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fa4b28d4f072

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards and sales targets.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by promoting our products and services.
• Performance Enhancement: Achieve KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalized solutions for mobile or network enquiries, ensuring prompt resolutions.

Qualifications:

We seek individuals eager to 'wow' customers by demonstrating how technology can transform everyday moments into extraordinary experiences.

Key qualities include:

• Customer Focused: Passionate about delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Able to work well within a team, contributing positively.
• Problem Solving: Resourceful and proactive in resolving enquiries and challenges.

Full training will be provided; prior product knowledge is not required. Ambition and a drive to learn are most important.

Join a business that invests in your talent, supporting your growth and confidence, enabling you to advance as a Customer Advisor and beyond.

Additional Information:

We value our people and strive to create an inclusive culture that supports and inspires daily. We offer a competitive pay and benefits package including:

• A free staff handset + unlimited sim
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus bank holidays and personal days (pro-rata)

Retail-specific benefits include:

• A Tastecard membership
• Money for Uber
• Discounts across retailers via Perks at Work
• Opportunities to win monthly and annual awards

We are committed to diversity and inclusion, welcoming applicants of all backgrounds and abilities. We are a Disability Confident Employer and support reasonable adjustments during the application process.

We look forward to your application to join Team Three!