Retail CRM Specialist

TipTopJob; Farnborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Retail CRM Specialist to join their team in Farnborough. The ideal candidate will have a strong background in CRM project management, particularly with Salesforce, and experience in a hands-on role to support digitalisation initiatives for BMW. This is a hybrid role requiring 2 to 3 days in the office and offers a competitive salary and benefits.

Benefits

Pension scheme

Private insurance

25 days annual leave

Qualifications

• 5+ years of experience in CRM and project management.
• Good working knowledge of Salesforce Sales Cloud essential.
• Experience of data analysis and interrogation within Sales Cloud.

Responsibilities

• Support User Acceptance Testing and ticket resolution.
• Manage and complete JIRA tasks.
• Provide project communication and administration.

Skills

CRM Management

Project Management

Stakeholder Management

Communication Skills

Data Analysis

Education

Project Management Certification

Tools

Salesforce

JIRA

Job description

TipTopJob Farnborough, England, United Kingdom

Retail CRM Specialist

TipTopJob Farnborough, England, United Kingdom

3 days ago Be among the first 25 applicants

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Job Title: Retail CRM Specialist

Location: Hybrid with 2:3 days per week at Farnborough, rest WFH

Salary: Competitive

Job type: Full Time, Permanent

Working Hours: Approximately 8:30 : 17:30, Envisaged as 5 days per week (circa 2 : 3 days per week in office : Farnborough)

The role will be as a rpc consultant in part of the UK organisation, and in this project working with BMW.

As a company, rpc have 10+ years of history, global presence across 12 offices, and extensive client list across various industries.

About The Role

The position, together with a number of other rpc consultants, will work embedded within the BMW UK Network Digitalisation department. The successful candidate will work in various projects and initiatives within the organisation, with a focus on the CRM Salesforce roll:out support to the retailer network (recently done for MINI, BMW planned for 2026/27).

From a more pragmatic perspective of the position, the role will entail project management support, problem and ticket solving, testing, document creation, training support, etc. In that sense, its a very hands:on position.

Services Required Include

• Ability to support User Acceptance Testing, particularly around feature testing and refinement, as well as ticket resolution in a timely basis.
• Process implementation and efficiency with a customer:centric focus. Support the management and completion of JIRA tasks, including project communication and administration. Complete end:to:end project management with solid CRM management experience and organisational skills including the ability to set and drive requirements across multiple functional areas, as well as user training.
• Salesforce knowledge and implementation experience, including reporting and dashboard creation. Familiar with reporting on Salesforce dashboards and gaining insights, with a focus on change management and process enhancement.
• Flair for people, stakeholder management and Interpersonal relationships. Strong communication skills and the ability to work with multiple stakeholders to align, prioritise tasks and projects effectively and escalate when relevant i.e. retailer support both virtually and in person.
• General team administration requirements i.e. chair meetings and actions follow:up as required. Liaising with local and central market contacts for CRM:related topics.
  
  

About You

Professional Experience:

• 5+ years of experience in CRM and project management desired
• B2B focus project management and coordination
• Good working knowledge of Salesforce Sales Cloud essential, not just a regular user but an understanding of technical aspects
• Experience of data analysis and interrogation within Sales Cloud
• Experience of report creation within Sales Cloud
  
  

Education

• Project management certification a plus
  
  

Language Skills

• English (native level C2)
  
  

Other

• Valid driving license required
  
  

Benefits

• Pension scheme
• Private insurance
• 25 days annual leave / year
  
  

Please click on the APPLY button to send your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.

Candidates with the relevant experience or job titles of: CRM Administrator, CRM Systems Analyst, Customer Relationship Manager, CRM Implementation Specialist, and CRM Solutions Architect, CRM Project Management, CRM Systems, Salesforce may also be considered for this role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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