Retail Crime Reporter

iFacility; Shepton Mallet; On-site; GBP 22,000 - 30,000; Full time

Job summary

iFacility is seeking a full-time Crime Reporting Administrator to support IT and administrative duties for the crime reporting platform. You will review the incident feed, retrieve CCTV footage, and upload images of perpetrators while coordinating with police forces on repeat offenders.

The role requires strong IT skills, experience in customer service, and the ability to work in a small team. A Basic DBS and background checks are part of the process; 37-hour week schedule applies.

Qualifications

• IT literate and comfortable with computer systems and packages.
• Experience using Microsoft Office and related software.
• Background in customer service within retail, security, or admin roles.
• Experience working in a small team setting.
• Familiarity with telephone systems used for communication.

Responsibilities

• Operate IT and administrative duties for the crime reporting platform.
• Review and keep the incident feed up to date on the platform.
• Retrieve CCTV footage and time documentation from the Store Manager.
• Upload CCTV and still images of the perpetrator to the platform.
• Report incidents to the police and coordinate with forces regarding repeat offenders.
• Manage communication between police forces and crimes reported; submit forms/statements.
• Answer telephone inquiries from police representatives and handle queries.
• Track prosecutions and successes; adhere to company policies and procedures.

Skills

IT literacy

Microsoft packages

Customer service

Retail/Security experience

Small team environment

Telephone systems

Job description

Responsibilities

• IT and administrative duties specific to the crime reporting platform
• Review and keep the incident feed up to date on the crime reporting platform
• Retrieve and review the CCTV footage of the incident and the time documented by the Store Manager
• Upload to the crime reporting platform the CCTV and still images of the perpetrator
• Reporting incidents to the police force regarding repeat offenders
• Manage communication between police forces and crimes reported. Submit relevant forms/statements to the police
• Answer telephone for police force representatives and deal with queries
• Keep track of any prosecutions/successes
• Adhere to Company policies and procedures

Experience and Qualifications

• IT literate, competent in Microsoft packages
• Experience of using computer systems
• Experience working in retail, security, or administrative customer service roles
• Experience of working within a small team
• The business will support you to attain your SIA Card
• Use of telephone systems as a form of communication

Personal Qualities

• High level of attention to detail
• Ability to investigate information
• Interest in security, customer service, or administration
• Honest, reliable, trustworthy, friendly and approachable
• Positive, professional and can-do attitude
• Motivated to learn new skills and knowledge

We offer a competitive salary based on your skills and experience. Interested? Drop us an email [e-mail] to find out more!

Please note the successful candidate will be subject to a Basic DBS, 5-year employment reference history, Credit Search, social media check, ID verification, Right to Work check, and 5-year address verification.

Job Types

• Full-time, Permanent

Schedule

37-hour week, Monday to Friday

Tags

• Security Job
• Crime Reporter
• Footage
• Police Coordination
• SIA CCTV

iFacility is an Equal Opportunities Employer and abides by the Equalities Act 2010.