Retail Coordinator

Rag & Bone; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Paid Parental Leave

Job summary

rag & bone is looking for a Retail Coordinator to join our Wholesale team, owning the Selfridges account and reporting to the Wholesale Coordinator Manager. This role drives sales, supports target achievement, and optimizes commercial performance.

The ideal candidate is commercially driven, confident on the shop floor, with a solid understanding of the contemporary womenswear market. Availability to cover Harrods, Harvey Nichols and Liberty is required.

Qualifications

• Experience in retail sales and in-store customer service.
• Ability to drive sales and meet targets in a fast-paced environment.
• Knowledge of brand history, values, collections and product details.

Responsibilities

• Sell during store hours and events.
• Achieve weekly and monthly sales targets.
• Represent rag & bone with passion as brand ambassador.
• Maintain high presentation standards and stock organization.
• Merchandise according to brand guidelines and stock levels.
• Build relationships with customers and store teams.
• Submit weekly sales and stock reports and monitor performance.
• Support in-store training and initiatives to boost sales.
• Flex to cover weekends and other stores as needed.

Skills

Sales skills

Customer service

Visual merchandising

Product knowledge

Tools

POS systems

Job description

About rag & bone

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.

Job Summary:

rag & bone is looking for a Retail Coordinator to join our Wholesale team, with sole responsibility for managing the Selfridges business. This role will report to the current Wholesale Coordinator Manager, who oversees the wider UK department store business.

The Retail Coordinator will be responsible for driving sales, achieving and exceeding targets, and maximizing the commercial performance of the Selfridges account. Key responsibilities include in-store selling, monitoring performance against targets, motivating and engaging the shop floor team, visual merchandising, and inventory management.

The ideal candidate is commercially driven, target-focused and confident on the shop floor, with a strong understanding of the contemporary womenswear market. They will be proactive in identifying opportunities, reacting to trading performance and taking ownership of growing the rag & bone business within Selfridges.

Responsibilities

• Responsible for selling during store hours whilst on the floor as well as during promotional events.
• Achieve and exceed weekly and monthly sales targets.
• Be a brand ambassador and product specialist, representing the brand with passion.
• Maintain in-depth knowledge of the brand’s history, values, collections, and product details to educate both customers and store teams confidently.
• Maintain the highest presentation standards: company brand image, ensure the shop floor and stock room are well presented, replenished and always organized.
• Responsible for merchandising across the business following the brand’s visual guidelines, business needs, stock levels and sell-through.
• Build strong relationships with customers and floor managers
• Build and maintain strong relationships with the store team, ensuring they are fully informed about brand updates, new collections, product launches, and any other relevant brand information
• Submit weekly reports on sales performance, customer feedback, stock issues, and competitor activity, with daily reporting updates
• Help develop in-store training and initiatives to drive sales
• Available to work weekends, mid-shifts and closing shifts
• Available to cover other stores such as Harrods, Harvey Nichols and Liberty

Rules we live by | Rules you live by

• Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity.
• Have No Fear - Innovate, solve problems
• Own Every Decision - Work together, get results
• Quality Matters – Not only with product but we see it in our people
• Make Shit Happen - Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Paid Parental Leave

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.