Retail Catering Team Leader

Serco; Southampton; On-site; GBP 25,000 - 32,000; Full time

Job summary

Serco is seeking a Retail Catering Team Leader for the University Hospital Southampton, responsible for supervising catering services and ensuring high standards of food safety and customer care. The role involves team management, financial oversight, and enhancing the retail catering offerings while working in a dynamic environment that values diversity and personal development.

Benefits

Up to 6% contributory pension scheme

Generous annual leave plus bank holidays

Employee Assistance Programme

Wide range of discounts on attractions and services

Training and coaching opportunities

Qualifications

• Experience in a Retail Environment preferred.
• Involvement and working with quality and monitoring systems.
• Desirable skills in managing staff and catering experience.

Responsibilities

• Supervising the Retail & Hospitality Catering service.
• Developing the retail catering offering and new concepts.
• Maintaining compliance with food safety and quality standards.

Skills

Good verbal and written communication skills

Good Customer Care Skills

Flexibility

Empathetic

Efficient and organised

Education

On the floor catering experience

Staff management experience

Tools

EPOS systems

Job description

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Retail Catering Team Leader, Southampton

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Client:

Serco

Location:

Southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8e1e61544e35

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

University Hospital Southampton

Full time – .5 hours per week

Working 5 over 7 on a rota basis with another Retail Catering Supervisor

Salary competitive plus Serco benefits

We have an exciting opportunity for a supervisor to join our Retail and Catering Team here at Serco - University Hospitals Southampton. Retail Catering have three outlets across the hospital site – The Feast Restaurant, Paddy & Scotts Café and the Café at the Princess Anne Hospital. We also provide hospitality and vending options across the site.

The post holder in conjunction with the Retail Catering Team Leader, will be responsible for supervising the Retail & Hospitality Catering service, including team management, financial performance, food safety, staff training and brand standards.

The post holder will also be required to develop the retail catering offering, developing new concepts and finding new products to enhance the offering to staff across the UHS, and to our visitors.

Main Accountabilities:

The Retail Catering Team Leader ensures that all areas are staffed with the appropriate catering staff.

Development and improvement of the retail units, hospitality and vending services.

To ensure that specific responsibilities attributed to all staff within the Food Safety Management System (FSMS) are adhered to and that appropriate records maintained to demonstrate compliance.

To ensure cleaning schedules are adhered to on a daily basis and maintained to show compliance with the FSMS.

To monitor and control all hospitality/vending to other departments whilst ensuring that all appropriate records are maintained.

To monitor and control wastage to agreed levels within all areas of responsibility to the agreed acceptable levels whilst being proactive in the prevention of waste and maintenance of appropriate records as directed by management.

To control staffing levels as directed by management ensuring that all annual leave, sickness and absence records are maintained.

To liaise with the Estates Department to ensure fabric, plant and equipment within the section is maintained in a safe manner and in accordance with relevant standards.

To receive, store and as needed display all stores materials (Food / Non-Food Items), ensuring that all deliveries and issues are checked against an order and are subsequently dealt with in accordance with stores procedures ensuring:

Quality of all products ( not damaged), correct amounts

Checking Sell/Use By dates

Stock is rotated prior to storage

To supervise the day to day catering support facility ensuring staffing levels is appropriate and that all implemented controls and systems are monitored, recorded and a service of the highest quality is provided to customers.

In conjunction with the Retail Catering Team Leader provide appropriate staffing levels and skill mix to ensure a cost-effective service.

To ensure that all Statutory Training is afforded to all staff and that all-necessary recommended records are maintained.

To record catering staff annual leave in accordance with departmental policy.

To carry out and document return to work interviews.

To ensure all staff understands the duties allocated to them, that they are trained to carry out those duties and that they do so efficiently.

To ensure that staff are knowledgeable with regards to menu, portion size/control and presentation (counters and plate)

To participate in and assist with the induction of all new employees within the section; and ensure they attend all stipulated statutory and other departmental training. To further ensure that all staff is released to attend all training.

What you will need for the role:

Experience in EPOS till systems opening and closing, cashing up - Desirable

Good verbal and written communication skills to communicate clearly with colleagues, patients, visitors, trust staff and customers

Good Customer Care Skills, for communicating with customers and increasing retail spend

Able to work to agreed standards and follow work instructions

Flexibility – to respond to changing demands

Empathetic – using judgement, understanding and empathy to support patients.

Efficient and organised - Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision.

Qualifications:

Experience :

On the floor catering experience and personal development, preferably in a Retail Environment

Staff management experience involvement and working with quality and monitoring systems Desirable

Experience in the use of EPOS systems

What we offer

Up to 6% contributory pension scheme.

days annual leave plus bank holidays.

A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme, Simply Health Plans,and more.

Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.

A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.

Company discounts which include cinema, merlin entertainment and online shoppingand discounts on mobile phone plans and leisure centre memberships.

Interesting and enjoyable work.

Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.