Retail Catering Supervisor — High-Volume Visitor Café

Compass Group UK; Cambridge; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

20 days annual leave

Free staff meals

On-site staff parking

Staff discounts and perks

Job summary

Compass Group UK&I is seeking two Retail Catering Supervisors to manage on-site cafe and retail food outlet operations at IWM Duxford. This hands-on role requires delivering excellent service, maintaining quality, and guiding a front-of-house team during busy service periods.

You will supervise teams, drive customer satisfaction, and ensure health and safety standards while supporting the Cafe Manager in hitting financial and operational targets.

Qualifications

• Previous supervisory or team-leading experience in a café, retail catering, or public catering environment.
• Hands-on approach, comfortable working alongside the team during busy service periods.
• Strong organisational and communication skills.

Responsibilities

• Supervise and support the café and retail food outlet teams during service, providing hands-on leadership to deliver excellent customer experiences.
• Deliver exceptional customer experiences, ensuring service and product quality exceed expectations.
• Assist with training, coaching, and development of team members.
• Monitor stock, food quality, and operational processes, ensuring compliance with health & safety and food safety standards.
• Support the Café Manager in achieving financial and operational targets.
• Communicate effectively with the team, clients, and visitors to ensure smooth operations and high satisfaction.
• Assist with reporting, record-keeping, and daily operational tasks as required.

Skills

Supervisory experience

Customer service

Team leadership

Education

Hospitality workplace experience

Job description

Compass Group UK&I is seeking two Retail Catering Supervisors to manage on-site cafe and retail food outlet operations at IWM Duxford. This hands-on role requires delivering excellent service, maintaining quality, and guiding a front-of-house team during busy service periods.

You will supervise teams, drive customer satisfaction, and ensure health and safety standards while supporting the Cafe Manager in hitting financial and operational targets.