Retail Catering Manager

BaxterStorey; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

BaxterStorey recherche un Retail Catering Manager passionné à Londres pour diriger des opérations culinaires dans divers environnements. Le candidat idéal excelle dans la gestion d'équipe, a une passion pour le service client et une solide expérience en restauration. Rejoignez-nous pour faire partie d'une équipe dynamique qui valorise le développement personnel et l'inclusion tout en livrant une expérience client exceptionnelle.

Benefits

28 Days holiday inclusive of bank holidays

Birthday additional holiday

24 weeks of enhanced maternity leave

Free meals on shift

Pension and life insurance

Discounts available from the HAPI app

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Solide expérience en gestion de restauration.
• Compétences en gestion financière et commerciale.
• Capacité à travailler de manière autonome et efficace.

Responsibilities

• Gérer les opérations quotidiennes et superviser le personnel.
• Atteindre les objectifs financiers et collaborer avec le Gestionnaire Général.
• Fournir un service client exceptionnel tout en dépassant les attentes.

Skills

Excellent organisational skills

Analytical problem-solving

Communication skills

Leadership skills

Education

Intermediate Food Hygiene Certificate

Job description

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from the HAPI app, from high street shops to holidays & cinemas.
• Access to employee assistance programme.
• Cycle to work scheme.

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional, and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, which is why we’re looking for a Retail Catering Manager who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, which is why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance because we believe that people excel when given the space to take care of themselves.

If you are a Retail Catering Manager who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

WHAT WILL KEEP YOU BUSY:

• Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey.
• Assessing employee performance, recognising potential, and meeting their training needs as appropriate.
• Supporting the achievement of financial targets agreed with the client within the budget and monitoring the work of the location team.
• Holding regular team meetings to communicate targets, required standards, company, and client information.
• Collaborating and supporting the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities.
• Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed.
• Providing prompt and efficient customer service while consistently exceeding expectations.
• Monitoring customer feedback and producing an action plan based on the results.
• Ensuring all food is presented and served in line with BaxterStorey’s standards, using innovation in the method and style of presentation and food service.
• Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs, including monitoring any poor performance and taking appropriate steps to rectify.

Qualifications

WHAT YOU BRING TO THE TABLE:

• Excellent organisational skills.
• An analytical approach to problem-solving.
• Ability to work on own initiative.
• Excellent communicator at all levels.
• Financially and commercially astute.
• Effective time management.
• Successful background in catering.
• Intermediate Food Hygiene Certificate or above.
• Experience commensurate with role.
• Ability to display a real passion for food and customer service.
• Excellent leadership and influencing skills.

Additional Information

For almost 20 years, we have created beautiful spaces, exciting menus, and friendly teams in every location—from offices and stadiums to cathedrals and universities—so that each customer can have the hospitality experience they deserve.

We need the brightest and best to join us to make this all possible. We will support you in creating your hospitality legacy and building a career you can be proud of.

Our drive and belief in our people mean we always strive to supercharge our team’s careers. ‘Better’ is a daily habit embedded in our DNA, with learning at the core of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY: We strive for better, never settle, never compromise, and lead the way by blazing our own trail.

WHOLEHEARTEDLY POSITIVE: We are upbeat, motivating, and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and work together to be better.

FOREVER CONSCIOUS: We work as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from motivated and eager learners. We can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

We have set an ED&I (Equity, Diversity, and Inclusion) ambition to ‘set the standard and be recognized for having the most inclusive culture in hospitality.

Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for external website content. All applications should be made via the 'Apply now' button.

Created on 22/06/2025 by TN United Kingdom