Retail Catering Manager

JR United Kingdom; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in workplace and facility management is seeking a Retail Catering Manager to oversee the catering operation within a hospital. The role emphasizes quality service, team management, and continuous improvement. Ideal candidates will have strong leadership skills and a keen eye for detail, ready to drive change and growth in a dynamic environment.

Qualifications

• Experience of running a quality contract catering account.
• Willingness to undertake challenges and grow with this account.

Responsibilities

• Manage staffing and competence levels across the food service.
• Supervise, train, motivate, and ensure staff welfare.
• Plan, coordinate, and order food based on data and menu cycles.

Skills

Leadership

Attention to Detail

Job description

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ISS is looking for a Retail Catering Manager to lead the catering operation within a hospital setting. This role is focused on driving the performance and service levels of the retail catering operation, with a strong emphasis on maintaining high standards, compliance, and continuous improvement.

Job Description

You’ll be responsible for delivering quality catering services and managing the team efficiently. This is an exciting time for the business, and we’re seeking a hands-on leader who is ready to drive change and growth.

You’ll work closely with the Retail Restaurant Chef Supervisor, Catering Manager, and Chefs to develop menus and merchandising strategies to maximise sales, following the Company’s 'Cutting Edge' marketing manual.

We need someone with a strong eye for detail and the leadership skills to guide the team through this time of transformation. If you’re looking for a challenging, dynamic role with room for growth, we want to hear from you.

Key Responsibilities

• Manage staffing and competence levels across the food service
• Complete accurate records for systems, including costings, sickness, quality, training, and staff performance
• Liaise with management through reviews, meetings, and investigations
• Supervise, train, motivate, discipline, and ensure staff welfare
• Organise staff to meet work schedules and quality standards
• Plan, coordinate, and order food based on data and menu cycles
• Order and control food, uniforms, equipment, and materials
• Deliver job-related training to meet staff needs and ensure competence

Professional and Personal Competencies/Qualifications

• Experience of running a quality contract catering account
• Willingness to undertake challenges and grow with this account

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers daily, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards, and caring people, we help our customers achieve their purpose—whether it’s hospitals healing patients, businesses innovating, or airports bringing passengers home. ISS is committed to doing business ethically and responsibly. Our passion is people.

We offer a challenging and exciting career in an organization that values its people. At ISS, everyone has the opportunity to develop, grow, and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

We welcome all applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.

Our commitment to diversity and inclusivity makes ISS a more creative, productive, and happy workplace.

If you have any questions about this role, please contact the Resourcing Team by emailing [emailprotected].