Retail Café Manager - Lead Service & Performance

Compass Group UK; Accrington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Contributory pension

Healthcare benefits

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards

Wellness programs

Job summary

ASDA Accrington is seeking a hands-on Café Manager to lead the café operation within the store. You will manage a catering and front-of-house team, drive customer service excellence, and ensure smooth day-to-day operations in a busy retail environment.

You will be responsible for budgets, stock, and labour to hit targets while maintaining high standards of food safety and brand integrity. A strong, motivated leader is essential to grow sales and deliver consistent service.

Qualifications

• Passionate about customer service.
• Experience managing teams in a café, retail, or catering environment.
• Strong organisational and communication skills.
• Able to manage financials, stock, and performance targets.
• Level 2 Food Hygiene and relevant catering qualifications (desirable).

Responsibilities

• Lead, supervise, and develop your catering and front‑of‑house team
• Ensure smooth daily operations across the café
• Manage budgets, stock, and labour to meet targets and KPIs
• Maintain high standards of food safety, hygiene, and compliance
• Build a positive customer experience and represent the brand
• Identify opportunities to improve service and drive sales
• Support, train, and motivate your team to perform at their best

Skills

Customer service

Team leadership

Organisational skills

Communication

Fast-paced environment

Education

Level 2 Food Hygiene

Catering qualifications

Job description

ASDA Accrington is seeking a hands-on Café Manager to lead the café operation within the store. You will manage a catering and front-of-house team, drive customer service excellence, and ensure smooth day-to-day operations in a busy retail environment.

You will be responsible for budgets, stock, and labour to hit targets while maintaining high standards of food safety and brand integrity. A strong, motivated leader is essential to grow sales and deliver consistent service.