Retail Banking - Work Placement

HSBC Group; Knowsthorpe; On-site; GBP 18,000 - 24,000; Part time

Job summary

HSBC Group’s Retail Banking placement invites you to work with teams across Retail Banking to improve customer journeys, strengthen our digital proposition and enhance the service we provide. You could support Products and Propositions teams by reviewing product ranges, customer service activity, marketing campaigns or complaints, using data to identify trends and opportunities for improvement.

Working with colleagues across customer, product and delivery teams, you'll help shape practical

Qualifications

• Currently completing undergraduate studies by July 2029.
• Penultimate year of study.
• Minimum 2:1 undergraduate degree (or overseas equivalent).
• Fluent in English.

Responsibilities

• Review product ranges, customer service activity, marketing campaigns or complaints.
• Use data to identify trends and opportunities for improvement.
• Collaborate with customer, product and delivery teams to shape practical changes.
• Prepare for graduate role assessments through project work, presentations, interviews or skills-based evaluations.

Skills

Analytical thinking

Clear communication

Problem solving

Team collaboration

Fluent English

Education

Undergraduate degree in progress

Penultimate year student

Graduating 2029

Minimum 2:1

Job description

You'll work with teams across Retail Banking to improve customer journeys, strengthen our digital proposition and enhance the service we provide. You could support Products and Propositions teams by reviewing product ranges, customer service activity, marketing campaigns or complaints, using data to identify trends and opportunities for improvement. Working with colleagues across customer, product and delivery teams, you'll help shape practical changes that make banking simpler, smarter and more customer-focused. The Work Placement also includes structured assessments aligned to securing a graduate role, giving you opportunities to demonstrate how you think, collaborate and deliver through project work, presentations, interviews or skills-based evaluations.

You're curious, solutions-focused and motivated by making things work better for customers and teams. You don't need to be a business expert yet - what matters is your mindset, your openness to learning and your interest in customer experience. You could be a great fit if you enjoy working with different people, asking smart questions and getting to the heart of what needs to change. You communicate clearly, think analytically and like turning complexity into practical ideas. You're proactive, not passive - you spot opportunities, bring suggestions forward and want to make an impact. If you're interested in digital, data and improving banking for everyday customers, this could be a strong fit.

• Will have completed your undergraduate studies by July 2029
• Able to complete a placement programme as part of your undergraduate studies , graduating in 2029
• On-track to obtain a minimum of a 2:1 undergraduate degree (or overseas equivalent to this)
• Be in your penultimate year of undergraduate study
• Fluent in English
• Legally permitted to work in the UK for the full duration of the programme and beyond the end date, without requiring HSBC visa sponsorship

Please provide your achieved or expected final undergraduate degree result using the grading system used by your university (e.g. 2:1, First Class, GPA 3.5/4.0, 75% or local equivalent).

You'll work in Retail Banking, alongside teams focused on customer journeys, digital banking, AI and products and propositions. It's a collaborative environment where customer, product and service teams work together to improve how HSBC supports customers day to day. You'll be part of a professional office culture that values teamwork, customer focus and practical problem-solving. Expect exposure to a business that combines digital innovation with strong service abd customer foundations across a broad retail banking environment.