Retail Banking - Work Placement

HSBC Group; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

HSBC Group in the UK is offering a placement across Retail Banking to help improve customer journeys, strengthen our digital proposition and enhance the service we provide.

You’ll work with colleagues across customer, product and delivery teams to identify trends, review product ranges, campaigns or complaints, and shape practical changes that make banking simpler and more customer-focused. The placement includes structured assessments aligned to securing a graduate role.

Qualifications

• Completed undergraduate studies by July 2029.
• On-track to obtain a minimum of a 2:1 undergraduate degree.
• Penultimate year of undergraduate study.
• Fluent in English.
• Legally permitted to work in the UK for the full duration of the programme and beyond the end date, without HSBC visa sponsorship

Responsibilities

• Review product ranges, customer service activity, marketing campaigns or complaints to identify improvements.
• Use data to identify trends and opportunities for improvement.
• Work with customer, product and delivery teams to shape practical changes.
• Participate in structured assessments aligned to securing a graduate role through project work, presentations, interviews or skills-based evaluations

Skills

Fluent English

Education

2:1 undergraduate degree

Penultimate year of undergraduate study

Job description

You'll work with teams across Retail Banking to improve customer journeys, strengthen our digital proposition and enhance the service we provide. You could support Products and Propositions teams by reviewing product ranges, customer service activity, marketing campaigns or complaints, using data to identify trends and opportunities for improvement. Working with colleagues across customer, product and delivery teams, you'll help shape practical changes that make banking simpler, smarter and more customer-focused. The Work Placement also includes structured assessments aligned to securing a graduate role, giving you opportunities to demonstrate how you think, collaborate and deliver through project work, presentations, interviews or skills-based evaluations.

You're curious, solutions-focused and motivated by making things work better for customers and teams. You don't need to be a business expert yet - what matters is your mindset, your openness to learning and your interest in customer experience. You could be a great fit if you enjoy working with different people, asking smart questions and getting to the heart of what needs to change. You communicate clearly, think analytically and like turning complexity into practical ideas. You're proactive, not passive - you spot opportunities, bring suggestions forward and want to make an impact. If you're interested in digital, data and improving banking for everyday customers, this could be a strong fit.,

• Will have completed your undergraduate studies by July 2029
• Able to complete a placement programme as part of your undergraduate studies , graduating in 2029
• On-track to obtain a minimum of a 2:1 undergraduate degree (or overseas equivalent to this)
• Be in your penultimate year of undergraduate study
• Fluent in English
• Legally permitted to work in the UK for the full duration of the programme and beyond the end date, without requiring HSBC visa sponsorship

Please provide your achieved or expected final undergraduate degree result using the grading system used by your university (e.g. 2:1, First Class, GPA 3.5/4.0, 75% or local equivalent).

You'll work in Retail Banking, alongside teams focused on customer journeys, digital banking, AI and products and propositions. It's a collaborative environment where customer, product and service teams work together to improve how HSBC supports customers day to day. You'll be part of a professional office culture that values teamwork, customer focus and practical problem-solving. Expect exposure to a business that combines digital innovation with strong service abd customer foundations across a broad retail banking environment.