Retail Banking - Internship

HSBC Group; Birmingham; On-site; GBP 20,000 - 27,000; Full time

Job summary

HSBC Group in the United Kingdom offers a 10-week internship across Retail Banking focused on improving customer journeys and the digital proposition. You’ll collaborate with products and propositions teams and receive structured assessments aligned to securing a graduate role.

Applicants should be penultimate year undergraduates with a 2:1, fluent English, and legal right to work in the UK for the full duration of the programme.

Qualifications

• Penultimate year of undergraduate study and on-track to obtain a 2:1 degree.
• Fluent in English and legally permitted to work in the UK for the duration of the programme.
• Curious, solutions-focused and able to turn complexity into practical ideas.

Responsibilities

• Review product ranges, customer service activity, marketing campaigns or complaints.
• Use data to identify trends and opportunities for improvement.
• Collaborate with customer, product and delivery teams to shape practical changes.

Skills

Clear communicator

Analytical thinker

Problem solving

Education

Penultimate year of undergraduate study

On-track to obtain 2:1 undergraduate degree

Job description

You'll work with teams across Retail Banking to improve customer journeys, strengthen our digital proposition and enhance the service we provide. You could support Products and Propositions teams by reviewing product ranges, customer service activity, marketing campaigns or complaints, using data to identify trends and opportunities for improvement. Working with colleagues across customer, product and delivery teams, you'll help shape practical changes that make banking simpler, smarter and more customer-focused. The internship also includes structured assessments aligned to securing a graduate role, giving you opportunities to demonstrate how you think, collaborate and deliver through project work, presentations, interviews or skills-based evaluations. You're curious, solutions-focused and motivated by making things work better for customers and teams. You don't need to be a business expert yet - what matters is your mindset, your openness to learning and your interest in customer experience. You could be a great fit if you enjoy working with different people, asking smart questions and getting to the heart of what needs to change. You communicate clearly, think analytically and like turning complexity into practical ideas. You're proactive, not passive - you spot opportunities, bring suggestions forward and want to make an impact. If you're interested in digital, data and improving banking for everyday customers, this could be a strong fit.,

• Available to work full time for 10 weeks commencing June 2027
• Will have completed studies by July 2028
• On-track to obtain a minimum of a 2:1 undergraduate degree (or overseas equivalent to this)
• Be in your penultimate year of undergraduate study
• Fluent in English
• Legally permitted to work in the UK for the full duration of the programme and beyond the end date, without requiring HSBC visa sponsorship

Please provide your achieved or expected final undergraduate degree result using the grading system used by your university (e.g. 2:1, First Class, GPA 3.5/4.0, 75% or local equivalent). You'll work in Retail Banking, alongside teams focused on customer journeys, digital banking, AI and products and propositions. It's a collaborative environment where customer, product and service teams work together to improve how HSBC supports customers day to day. You'll be part of a professional office culture that values teamwork, customer focus and practical problem-solving. Expect exposure to a business that combines digital innovation with strong service and customer foundations across a broad retail banking environment.