Retail Banker: Grow Relationships & Service

Woodforest National Bank; Scotland; On-site; GBP 26,000 - 32,000; Full time

Job summary

Woodforest National Bank seeks a Banker to be a frontline ambassador, growing retail customer relationships through exceptional service and proactive marketing of banking products. You will open accounts, process transactions, and promote digital tools in a busy branch environment.

The role emphasizes ownership, service, community, and integrity while delivering a friendly, professional Woodforest Experience to every customer.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Build and grow retail customer relationships through proactive conversations and referrals.
• Deliver the Woodforest Experience with warm, personalised service every day.
• Explain products, services and digital tools in clear, simple terms.
• Maintain operational excellence with accurate transactions and compliance.

Skills

Retail banking

Customer service

Sales

Communication

Problem solving

Teamwork

Education

High School Diploma

Tools

POS systems

Job description

Woodforest National Bank seeks a Banker to be a frontline ambassador, growing retail customer relationships through exceptional service and proactive marketing of banking products. You will open accounts, process transactions, and promote digital tools in a busy branch environment.

The role emphasizes ownership, service, community, and integrity while delivering a friendly, professional Woodforest Experience to every customer.