Retail Bank Manager

Placements24; Southampton; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Training & development

Pension scheme

Job summary

Placements24 is seeking a Retail Bank Manager to lead a Randburg branch, driving customer service excellence, sales growth, and compliant operations. You will oversee daily operations, coach staff, and uphold service standards.

The ideal candidate has 5+ years in retail banking with leadership experience, strong communication, and hands-on knowledge of banking software and CRM systems. A solid track record of meeting targets and developing the team is essential.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Minimum of 5 years in retail banking, with at least 2 years in a management or supervisory role.
• Proven track record in sales management and achieving branch performance goals.
• In-depth knowledge of retail banking products, services, and regulatory requirements.
• Strong leadership, communication, and interpersonal skills.
• Experience with banking software and CRM systems.

Responsibilities

• Oversee daily branch operations, ensuring efficient service delivery and adherence to policies.
• Manage and motivate branch staff to achieve sales and service targets.
• Develop and implement local marketing and business development strategies.
• Ensure compliance with all banking laws, regulations, and internal procedures.
• Handle complex customer inquiries and resolve escalated issues effectively.
• Conduct performance reviews and provide coaching to branch personnel.

Skills

Branch leadership

Sales management

Customer service

Regulatory compliance

CRM systems

Staff development

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Banking software

Job description

About the Role

Our client is looking for a dynamic and experienced Retail Bank Manager to lead their branch operations in Randburg. This leadership role involves managing all aspects of branch performance, including customer service, sales targets, staff development, and operational efficiency within the Banking & Finance sector. You will be responsible for driving business growth, fostering a positive customer experience, and ensuring compliance with all banking regulations. The ideal candidate is a strong leader with a passion for customer service and a proven track record in retail banking management.

Key Responsibilities

• Oversee daily branch operations, ensuring efficient service delivery and adherence to policies.
• Manage and motivate branch staff to achieve sales and service targets.
• Develop and implement local marketing and business development strategies.
• Ensure compliance with all banking laws, regulations, and internal procedures.
• Handle complex customer inquiries and resolve escalated issues effectively.
• Conduct performance reviews and provide coaching to branch personnel.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a management or supervisory role.
• Proven track record in sales management and achieving branch performance goals.
• In-depth knowledge of retail banking products, services, and regulatory requirements.
• Strong leadership, communication, and interpersonal skills.
• Experience with banking software and CRM systems.

Benefits

• Competitive salary and attractive performance-based bonuses.
• Comprehensive medical and retirement benefits.
• Extensive training and professional development opportunities.
• Opportunities for career advancement within a reputable bank.

Manage a key branch in the vibrant area of Randburg.