Retail Associate: Ocean-Driven Customer Experience

Finisterre; City of Edinburgh; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

25 days holiday per year

Birthday day off

Volunteer days

Discretionary bonus scheme

Nest pension

Job summary

Finisterre in Edinburgh is hiring for a Retail Crew role at our store. This part-time position offers a 4 hour per week contract with an hourly rate of £13.45. You will be the first touchpoint for customers, delivering exceptional service and representing our brand with enthusiasm.

You will contribute to sales, store standards, and community engagement while developing a career with purpose-led Finisterre. Join a team that values product storytelling, sustainability and customer care.

Qualifications

• Previous experience in a customer focused role.
• Strong understanding of exceptional customer service.
• Knowledge of retail operations.

Responsibilities

• Create an engaging customer relationship and share genuine experience.
• Understand and communicate our POD within product range through experience and knowledge.
• Maintain high standards of customer service with openness and honesty.
• Build a loyal customer base and champion the store as a community hub.
• Contribute to achieving sales targets and KPI’s, and support launches and campaigns in store.

Skills

Customer service

Retail operations

Team player

Self-motivated

Customer-focused

Communication skills

Job description

Finisterre in Edinburgh is hiring for a Retail Crew role at our store. This part-time position offers a 4 hour per week contract with an hourly rate of £13.45. You will be the first touchpoint for customers, delivering exceptional service and representing our brand with enthusiasm.

You will contribute to sales, store standards, and community engagement while developing a career with purpose-led Finisterre. Join a team that values product storytelling, sustainability and customer care.