Retail Associate (38 hours) - Wembley

New Balance; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company that values teamwork and customer engagement. As a retail associate, you'll be at the forefront of delivering exceptional service and creating a welcoming environment for customers. Your passion for retail and sales will shine as you help achieve store performance goals and ensure customer satisfaction. With great development opportunities and a generous staff discount, this role offers a chance to grow within a supportive team. If you're ready to make an impact and represent a beloved brand, we want to hear from you!

Benefits

Competitive Compensation

Retail Bonus Scheme

Development Opportunities

Inclusive Working Environment

Generous Staff Discount

Flexible Uniform Package

Qualifications

• Excellent customer service skills and a passion for retail.
• Ability to work as part of a team and communicate effectively.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction throughout the customer journey.

Skills

Customer Service Skills

Teamwork

Sales Skills

Communication Skills

Basic Maths

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Achieve personal KPIs and contribute to overall store performance.
2. Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
3. Help to ensure the store remains as commercial as possible following company guidelines.
4. Adhere to company policies and procedures.
5. Maintain health, safety, and environmental standards in the store.
6. Perform other duties as required by the management team.

REQUIREMENTS FOR SUCCESS:

1. Team Player
2. Demonstrate excellent customer service skills
3. A passion for retail and sales
4. Desire to learn
5. Ability to perform basic maths and retail operational processes
6. Effective communication skills
7. Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

1. Competitive compensation
2. Potential to earn more through our Retail Bonus Scheme
3. Great development opportunities
4. Inclusive working environments across all our European locations
5. Generous staff discount
6. Project involvement across our European region
7. Flexible uniform package