Retail Associate - Keyholder (38 hours) - Wembley

New Balance; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company that values teamwork and customer engagement. As a retail associate, you will be the face of the brand, responsible for creating an exceptional shopping experience. Your role will involve opening and closing the store, maintaining safety standards, and ensuring customer satisfaction. With a focus on continuous improvement and personal development, this is an exciting opportunity to grow within a supportive environment. If you have a passion for retail and a desire to connect with customers, we want you on our team!

Benefits

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments

Generous staff discount

Involvement in projects across Europe

Flexible uniform package

Qualifications

• Strong customer service skills and a passion for retail.
• Ability to work as part of a team and communicate effectively.

Responsibilities

• Open and close the store following company procedures.
• Deliver total customer satisfaction from entry to exit.
• Help maintain a commercial store environment.

Skills

Team Player

Excellent customer service skills

Passion for retail and sales

Willingness to learn

Basic math skills

Knowledge of POS register systems

Effective communication skills

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Open and close the store following the correct company procedures
2. Encourage continuous improvement through ongoing feedback
3. Achieve personal KPIs and contribute to overall store performance
4. Deliver total customer satisfaction from entry to exit, ensuring a positive end-to-end customer journey
5. Help maintain a commercial store environment following company guidelines
6. Adhere to company policies and procedures
7. Maintain health, safety, and environmental standards in the store
8. Perform other duties as required by management

REQUIREMENTS FOR SUCCESS:

• Team Player
• Excellent customer service skills
• Passion for retail and sales
• Willingness to learn
• Basic math skills and understanding of retail operations
• Knowledge of POS register systems
• Effective communication skills
• Flexible schedule, including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Opportunity to earn through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across Europe
• Generous staff discount
• Involvement in projects across Europe
• Flexible uniform package