Retail Associate - Keyholder (38 hours) - Wembley

New Balance; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values teamwork and customer engagement! As a retail associate, you'll be at the forefront of creating memorable experiences for customers. Your role will involve opening and closing the store, achieving personal KPIs, and ensuring customer satisfaction from start to finish. With competitive compensation and opportunities for development, this position is perfect for individuals passionate about retail and eager to grow within a supportive environment. Embrace the chance to be part of a dynamic team that celebrates inclusivity and personal growth.

Benefits

Competitive Compensation

Retail Bonus Scheme

Great Development Opportunities

Generous Staff Discount

Flexible Uniform Package

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to work as part of a team and demonstrate flexibility.

Responsibilities

• Open and close the store following company procedures.
• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction throughout the customer journey.

Skills

Customer Service Skills

Team Player

Retail and Sales Passion

Communication Skills

Basic Maths

Flexibility

Tools

POS Register Systems

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Open and close the store following the correct company procedures.
2. Encourage continuous improvement through ongoing feedback.
3. Achieve personal KPIs and contribute to overall store performance.
4. Deliver total customer satisfaction throughout the entire customer journey.
5. Help ensure the store remains as commercial as possible following company guidelines.
6. Adhere to company policies and procedures.
7. Maintain health, safety, and environmental standards in the store.
8. Perform other duties as required by the management team.

REQUIREMENTS FOR SUCCESS:

1. Be a team player.
2. Demonstrate excellent customer service skills.
3. Have a passion for retail and sales.
4. Show a desire to learn.
5. Perform basic maths and understand retail operational processes.
6. Understand POS register systems.
7. Possess effective communication skills.
8. Be flexible with work schedule, including weekends and holidays.

ADDITIONAL BENEFITS:

1. Competitive compensation.
2. Potential to earn more through our Retail Bonus Scheme.
3. Great development opportunities.
4. Inclusive working environments across all our European locations.
5. Generous staff discount.
6. Participation in projects across our European region.
7. Flexible uniform package.