Retail Associate (12 hours, 3 months fixed term) - Trafford Centre

New Balance; Manchester; On-site; GBP 18,000 - 25,000; Full time

Job summary

New Balance is seeking a Retail Associate to engage and delight customers in their Manchester store. This role emphasizes excellent customer service, teamwork, and adherence to company policies. You'll have opportunities for development and a flexible work environment with competitive compensation and bonuses.

Benefits

Competitive compensation

Potential to earn through Retail Bonus Scheme

Great development opportunities

Generous staff discount

Flexible uniform package

Qualifications

• Demonstrate excellent customer service skills.
• Flexible work schedule, including weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction following the end-to-end customer journey.
• Help ensure the store remains commercially viable.

Skills

Team player

Customer service skills

Passion for retail

Effective communication

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Achieve personal KPIs and contribute to overall store performance.
2. Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store.
3. Help to ensure the store remains as commercial as possible following company guidelines.
4. Adhere to the company’s policies and procedures.
5. Maintain health, safety, and environmental standards in the store.
6. Perform other duties as required by the management team.

REQUIREMENTS FOR SUCCESS:

1. Team player.
2. Demonstrate excellent customer service skills.
3. Passion for retail and sales.
4. Desire to learn.
5. Ability to perform basic maths and general retail operational processes.
6. Effective communication skills.
7. Flexible work schedule, including weekends and holidays.

ADDITIONAL BENEFITS:

1. Competitive compensation.
2. Potential to earn more through our Retail Bonus Scheme.
3. Great development opportunities.
4. Inclusive working environments across all our European locations.
5. Generous staff discount.
6. Project involvement across our European region.
7. Flexible uniform package.