Retail Associate (12 hours, 3 months fixed term) - Trafford Centre

New Balance; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

New Balance, a leading sportswear brand, seeks enthusiastic Retail Associates in Manchester. Join a team dedicated to delivering exceptional customer experiences and achieving key performance goals. This position offers competitive compensation, development opportunities, and a supportive work environment. Passion for retail is essential.

Benefits

Competitive compensation

Potential Retail Bonus

Great development opportunities

Inclusive working environment

Generous staff discount

Flexible uniform package

Qualifications

• Excellent customer service skills.
• Passion for retail and sales.
• Ability to communicate effectively.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction during the customer journey.
• Maintain health, safety, and environmental standards.

Skills

Customer Service

Teamwork

Communication

Sales

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Achieve personal KPIs and contribute to overall store performance.
2. Deliver total customer satisfaction, from entry to exit, following the end-to-end customer journey.
3. Help ensure the store remains as commercial as possible, adhering to company guidelines.
4. Follow company policies and procedures.
5. Maintain health, safety, and environmental standards in the store.
6. Perform other duties as required by the management team.

REQUIREMENTS FOR SUCCESS:

1. Be a team player.
2. Demonstrate excellent customer service skills.
3. Have a passion for retail and sales.
4. Show a desire to learn.
5. Perform basic maths and retail operational processes.
6. Communicate effectively.
7. Have a flexible work schedule, including weekends and holidays.

ADDITIONAL BENEFITS:

1. Competitive compensation.
2. Potential to earn more through our Retail Bonus Scheme.
3. Great development opportunities.
4. Inclusive working environments across all our European locations.
5. Generous staff discount.
6. Project involvement across our European region.
7. Flexible uniform package.