Retail Assistant - WHSmith

Moto; Crawley; On-site; GBP 248,000 - 372,000; Part time

Benefits offered by this job

Discretionary bonus

Staff discount

Weekly pay

Enhanced benefits

Funded qualifications

Job summary

Moto is hiring a Retail Assistant at Pease Pottage Services, Crawley, near Brighton. The role pays £12.83 per hour for 14–21 hours per week with shifts across 7am–11pm, including weekends, at a WHSmith concession providing travel essentials and excellent customer service.

We offer weekly pay, a discretionary Christmas bonus, up to 60% staff discount, enhanced benefits and funded qualifications. Join us to contribute to a welcoming, fast-paced team and deliver memorable customer experiences.

Qualifications

• Able to work across varied shifts (7am–11pm) including weekends.
• Comfortable in a fast-paced retail environment.
• Customer-focused with friendly, confident approach.

Responsibilities

• Greet customers warmly and provide a helpful service.
• Process orders and requests in a timely and accurate manner.
• Deliver brand standards and store presentation.
• Resolve customer enquiries with a positive mindset.
• Receive deliveries and replenish displays to maximise product availability.
• Keep workspace clean, tidy and welcoming for customers.
• Supervise adult gaming areas as required.
• Collaborate with colleagues to maintain a supportive team environment.
• Leave customers with a memorable experience they want to repeat.
• Assist in store preparation for the next trading day.

Skills

Adaptable

Customer service

Teamwork

Communications

Job description

Retail Assistant - £12.83ph

Shifts: Vary between 7am to 11pm, mixture of weekdays and weekends required, 14 to 21 hours per week

Address: Pease Pottage Services, M23 Junction 11, Brighton Road, Pease Pottage, Crawley, RH11 9YA

Are you ready to be our next WHSmith Retail Assistant?

Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith's handy range travel essentials and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you'll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we're looking for in you:

We're looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

*Hourly rates of pay may differ for under 18's

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.

INDLP