Retail Assistant - WHSmith
Moto Hospitality
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Moto Hospitality is recruiting a WHSmith Retail Assistant at Southwaite Services on the M6. You will greet customers, process orders, replenish displays, and uphold brand standards while delivering friendly, efficient service.
The role offers weekly pay, discretionary Christmas bonus, staff discounts, enhanced benefits and funded qualifications, with development opportunities in a collaborative team environment.
Qualifications
- Thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter settings.
- Dynamic individual who brings calm to the chaos and momentum to the lulls.
- Adaptable and self-motivated; ready to tackle whatever the day brings.
Responsibilities
- Greet customers with a warm and friendly welcome.
- Process orders and requests promptly and efficiently.
- Deliver brand standards to meet customer expectations.
- Resolve enquiries with a customer-centric mindset.
- Receive deliveries and replenish displays for maximum product availability.
- Keep workspace tidy, welcoming and well-presented.
- Supervise adult gaming areas.
- Work with colleagues to foster teamwork and a positive store culture.
- Leave customers with a memorable experience worth returning for.
- Prepare the store for the following day's trade.
Skills
Job description
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.
- Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
- Weekly Pay
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer centric mindset
- Receiving deliveries and replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Maintaining supervision of our adult gaming areas
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back
- Helping prepare the store, ready for the following days trade
We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.
We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.
Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!
- Hourly rates of pay may differ for under 18’s
- Please note this role internally is known as Customer Service Assistant
- Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.
INDLP
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