Retail Assistant Manager (Truro)

Cancer Research UK; Truro; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cancer Research UK is seeking an Assistant Shop Manager to support the shop manager and engage a diverse team in a vibrant retail environment. This role involves maximizing income through effective management of resources, stock, and community relationships while ensuring excellent customer service. The position offers a generous benefits package and opportunities for personal development, contributing to the vital mission of beating cancer.

Benefits

Substantial retirement plan

Flexible leave allowance

Discounts

Gym membership

Qualifications

• Experience working in a lively and vibrant environment.
• Ideally, supervisory experience and understanding of retail and fashion.

Responsibilities

• Supporting the shop manager to guide, inspire, and engage a diverse team.
• Assisting in organizing and delivering creative fundraising events.
• Maintaining compliance with health and safety and HR policies.

Skills

Customer service

Adaptability

Relationship-building

Communication

Job description

At Cancer Research UK, we exist to beat cancer

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re seeking a motivated Assistant Shop Manager to join Cancer Research UK’s trading team. You’ll act as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximize income through people, resources, and stock.

In a lively, vibrant environment, you’ll discover something new every day, whether it’s a new high street trend, a community network, or a hidden talent.

You’ll also be surrounded by people as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire, and engage a diverse team of paid staff and volunteers.
• Supporting the commercial operations of the store, including display and merchandising, stock management, maintaining shop standards, store layout, sales, and income.
• Leading by example and providing excellent customer and supporter service.
• Working alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell-through, and stock processing.
• Building relationships with the local community and Cancer Research UK colleagues.
• Assisting in organizing and delivering creative fundraising events to meet targets.
• Maintaining compliance with health and safety, safeguarding, security, administration, and HR policies.
• Deputizing for the shop manager in their absence.

What skills are you looking for?

• Knowledge of what makes great customer service.
• Experience working in a lively and vibrant environment.
• Adaptability to changing situations, including working effectively independently.
• Excellent relationship-building and communication skills.
• Ideally, supervisory experience and understanding of retail and fashion.

Our retail teams work on a rota basis to meet store needs. Flexibility is important, but we also value work-life balance.

Please contact us directly at [contact information] for the full candidate pack.

What will I gain?

Every employee contributes to our mission to beat cancer. We offer a generous benefits package, career and personal development opportunities, and high-quality tools, policies, and processes to support your work.

Benefits include a substantial retirement plan, flexible leave allowance, discounts, gym membership, and more.

Join us and be part of our impactful work, from cutting-edge research to public policy.

We are committed to equality, diversity, and inclusion. CVs are required but will be viewed only after invitation to interview. Please complete the work history section of the online application form for assessment.

This role requires a satisfactory basic DBS check.

Learn more about our retail teams on our website.