Retail Assistant Manager

IOLLA; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

IOLLA seeks a Retail Store Assistant Manager for their Glasgow showroom, focusing on customer experience and team leadership. The role involves operational management, community engagement, and a passion for eyewear and fashion. Join a brand committed to high standards and employee welfare.

Benefits

Competitive salary

Discretionary reward and bonus scheme

Enhanced annual leave based on service

Private healthcare

Complimentary eyewear

Generous friends and family discount

Qualifications

• At least 1 year of experience in retail management.
• Passion for style and staying updated on trends.
• Ability to build rapport and deliver outstanding customer experiences.

Responsibilities

• Collaborate with the store manager to achieve sales and operational excellence.
• Lead and inspire the team, supporting recruitment and training.
• Assist with visual merchandising and local community engagement.

Skills

Customer service

Team leadership

Visual merchandising

Community engagement

Performance management

Google Suite proficiency

CRM software proficiency

Job description

IOLLA is a direct-to-consumer, independent retailer of high-quality eyewear, designed in-house and enjoyed worldwide through our online and physical spaces.

Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help us get there!

Due to an internal promotion, we now have an exciting opportunity! We are looking for an inspiring and motivated Retail Store Assistant Manager who loves working with people and inspiring a team to deliver a spectacular customer experience in our busy west end showroom. A passion for eyewear, fashion, and exceeding customer expectations is essential!

What You'll Do

• Play an integral role within our retail store team, working collaboratively with the store manager to achieve sales, deliver an outstanding end-to-end customer experience, and ensure operational excellence.
• Lead and inspire the team to perform at their best, supporting all aspects of people management, including recruitment, onboarding, training, and performance reviews.
• Lead by example through delivering an elevated styling experience during customer styling sessions.
• Assist with visual merchandising to ensure the showroom always looks its best, applying commercial knowledge and insights to make positive improvements.
• Support all aspects of store operations, including rota planning, stock management, and health & safety.
• Represent IOLLA as the local community face! You will play a key role in building an IOLLA community in Finnieston by organizing and leading showroom events.
• Identify and pursue local community partnership opportunities, such as influencer collaborations, local groups, and businesses, to foster relationships.
• Contribute to brand development by providing local insights, tracking trends, and identifying growth opportunities.

Join Our Team Because

• You have at least 1 year of experience in retail management within a fast-paced, customer-focused environment.
• You have a passion for style and stay updated on key seasonal trends.
• You enjoy delivering outstanding customer experiences and naturally build rapport.
• You are a driven individual with a passion for people and creating memorable brand experiences, capable of driving high standards within a team.
• You can drive performance and achieve results.
• You thrive working in a team but can also work independently.
• You are proficient in Google Suite and CRM software.

What You'll Get

• A competitive salary
• Discretionary reward and bonus scheme
• Enhanced annual leave based on service
• Annual leave purchase scheme
• Private healthcare
• Access to our Retail Trust partnership benefits, including an Employee Assistance programme and high street discounts
• Complimentary eyewear
• A generous friends and family discount
• The opportunity to work for a brand proud to be a Real Living Wage employer

We look forward to hearing your story and meeting you!