Assistant Store Manager - Victoria's Secret, Buchanan st

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

As an Assistant Store Manager at Victoria's Secret in Glasgow, you will lead a team to deliver exceptional customer experiences while managing store operations and achieving sales targets. Your leadership and customer focus will inspire your team and drive store success.

Qualifications

• Proven retail management experience in fast-paced environments.
• Track record of exceeding sales targets and KPIs.

Responsibilities

• Train, coach, and inspire your team to achieve targets.
• Manage store P&L and KPIs focusing on profitability.

Skills

Leadership

Customer Service

Adaptability

Creativity

Job description

Below is a refined version of the job description for better readability and structure, using appropriate HTML tags:

Assistant Store Manager - Victoria's Secret, Buchanan St, Glasgow

About the role

As an Assistant Store Manager at Victoria’s Secret, you’ll be a key part of the management team, ensuring the success of your store and inspiring your team to achieve targets and deliver an exceptional customer experience every day.

What’s in store for you…

• Lead from the heart: Train, coach, and inspire your team, setting them up for success and developing future stars.
• Be a role model: Motivate and engage your team to embody brand values daily, fostering an inclusive and positive work environment that celebrates success.
• Customer focus: Be approachable to every customer, prioritize their needs, and find ways to personalize and enhance their in-store experience, encouraging your team to do the same.
• Operational involvement: Collaborate with your Store Manager to manage store P&L and KPIs, focusing on profitability and controllable costs (hiring, rotas, payroll, stock control) to maximize sales.
• Visual standards: Maintain high visual standards with support from the Visual Team, ensuring your team executes store visuals effectively.
• Active listening and innovation: Use your passion for products to help the business grow, fostering open communication with your team and sharing ideas to improve store performance.
• Store upkeep: Ensure the store is safe, compliant, and well-maintained by managing product launches, floor set changes, audits, stock counts, and health & safety policies.

About you…

• Experience: Proven retail management experience in fast-paced environments, with a track record of exceeding sales targets and KPIs. Ability to lead teams to achieve objectives.
• Passion: Enthusiastic about retail, dedicated to creating unique customer experiences.
• Leadership: Lead with purpose, engaging and developing your team’s enthusiasm for the brand and customer service.
• Relationship building: Keen to develop meaningful relationships with customers, your team, and other business units.
• Adaptability: Embrace change, multitask, problem-solve, and collaborate effectively.
• Creativity: Approachable and resourceful, with a flair for engaging teams through training, incentives, and initiatives.