Retail Assistant - M&S Simply Food

Moto; Chippenham; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a forward-thinking company that is transforming the UK's rest stop experience. As a Retail Assistant, you'll be part of an enthusiastic team dedicated to delivering exceptional customer service and high-quality products. With no prior experience required, you'll receive comprehensive training to excel in your role. Enjoy fantastic perks like a generous colleague discount, annual bonus scheme, and opportunities for personal development. If you're ready to embark on a rewarding career journey, this is the perfect opportunity for you!

Benefits

Annual bonus scheme

Colleague discount up to 60%

Enhanced benefits (pension, sick pay)

Funded qualifications

Weekly pay

Qualifications

• Enthusiastic individuals with a willingness to learn.
• No prior skills required; training provided.

Responsibilities

• Serve customers promptly and courteously.
• Maintain stock levels and ensure product quality.
• Handle customer inquiries and operate tills.

Skills

Customer Service

Communication

Teamwork

Job description

£12.25 per hour - 16/28 Hours per week

Address: Leigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LB

Joining Moto is easy. We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re just looking for enthusiastic people to be part of our amazing team, delivering M&S Simply Food’s high-quality range and exceptional customer service as we transform the UK’s rest stop experience.

No prior skills required — we’ll teach you everything you need to know.

What we offer our Retail Assistants:

• Up to £440 annual bonus scheme
• Up to 60% colleague discount for you, family, and friends on brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more — making your workday treats more affordable.
• Enhanced benefits including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities, including funded qualifications
• Weekly Pay

What you will be doing as a Retail Assistant:

• Serving customers promptly and courteously
• Receiving deliveries and replenishing stock
• Providing exceptional customer service
• Maintaining stock levels by replenishing displays and fridges
• Handling customer inquiries
• Operating tills and managing cash
• Ensuring product quality and cleanliness standards

Please note that some motorway service sites may have limited or no access via public transport. Ensure you can access the site before applying.

Roles similar to this include team member, retail assistant, general assistant, or customer service assistant. If you're considering a career change to roles like carer, cleaner, or warehouse assistant, we’d love to hear from you!

Hourly rates may differ for under 18s.

Where our customer’s journey pauses, yours begins.

Apply today.

*Please note internally this role is called Customer Service Assistant.

*Annual bonus scheme is equivalent to one week's salary based on average hours worked (define period).

INDLP

Want to know what it's like to work for us? Find out from our colleague Terri.