Retail Assistant - M&S Simply Food M&S Simply Food · Leigh Delamere

Moto; Chippenham; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is looking for enthusiastic individuals to join their team as Retail Assistants. This role offers the chance to provide exceptional customer service while working with renowned brands like M&S Simply Food and Costa Coffee. With no prior experience required, you’ll receive comprehensive training to thrive in a dynamic environment. Enjoy perks like a generous annual bonus scheme, substantial discounts for you and your loved ones, and enhanced benefits including pension and sick pay. Join a forward-thinking company that values your growth and offers fabulous development opportunities.

Benefits

Annual bonus scheme

Colleague discounts

Enhanced benefits (pension, sick pay)

Funded qualifications

Weekly pay

Qualifications

• Enthusiasm and willingness to learn are essential.
• No prior skills required; training will be provided.

Responsibilities

• Serve customers promptly and courteously.
• Maintain stock levels and handle customer inquiries.
• Operate tills and ensure product quality.

Job description

£12.25 per hour - 16/28 Hours per week

Address: Leigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LB

Joining Moto is easy. We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re looking for enthusiastic people to join our amazing team, delivering M&S Simply Food’s high-quality range and exceptional customer service as we transform the UK’s rest stop experience.

No prior skills required—we’ll teach you everything you need to know.

What we offer our Retail Assistants:

• Up to £440 annual bonus scheme
• Up to 60% colleague discount for you, family, and friends on brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more—making your workday treats more affordable.
• Enhanced benefits including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities, including funded qualifications
• Weekly Pay

What you will be doing as a Retail Assistant:

• Serving customers promptly and courteously
• Receiving deliveries and replenishing stock
• Providing exceptional customer service
• Maintaining stock levels by replenishing displays and fridges
• Handling customer inquiries
• Operating tills and managing cash
• Ensuring product quality and cleanliness standards

As a motorway services area, some sites may have limited or no public transport access. Please ensure you can access the site before applying.

Roles similar to this include team member, retail assistant, customer service assistant. If you’re considering a career change—perhaps to a carer, cleaner, or warehouse assistant—we’d love to hear from you!

Hourly rates may differ for under 18s.

Where our customer’s journey pauses, yours begins.

Apply today

*Please note: Internally, this role is called Customer Service Assistant.

*Annual bonus scheme is equivalent to one week's salary based on average hours worked (period to be defined).

INDLP

Want to know what it's like to work for us? Find out from our colleague Terri.