Retail Assistant - Customer Service & Store Support

Screwfix Direct Ltd.; Bognor Regis; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

28 days annual leave

Company pension

Life cover

Employee discount

Training & development

Job summary

Screwfix Direct Ltd. is looking for a friendly Retail Assistant to welcome customers, understand their needs and guide them to the right products. You’ll work as part of a busy store team, supporting deliveries, stock upkeep and order picking while maintaining high standards.

The role emphasizes excellent customer service, clear communication, and a willingness to learn through our training programmes. It offers an hourly rate with location allowances where applicable and a healthy work-life

Qualifications

• Customer-focused service mindset for store interactions.
• Willingness to learn training programmes and policies.
• Strong communication with customers and team members.

Responsibilities

• Host customers in-store, understand needs and guide to products.
• Assist with deliveries, stock, and order picking to maintain standards.
• Be part of a collaborative team, contribute to a positive store environment.

Skills

Customer service

Willing to learn

Excellent communication

Flexible

Team player

Job description

Screwfix Direct Ltd. is looking for a friendly Retail Assistant to welcome customers, understand their needs and guide them to the right products. You’ll work as part of a busy store team, supporting deliveries, stock upkeep and order picking while maintaining high standards.

The role emphasizes excellent customer service, clear communication, and a willingness to learn through our training programmes. It offers an hourly rate with location allowances where applicable and a healthy work-life