Retail Assistant: Customer-Focused, Tools & Trade

Screwfix Direct Ltd.; Scotland; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Employee discount

Job summary

Screwfix Direct Ltd. is hiring a Retail Assistant to help customers in our store, understand their needs, and guide them to the right products. You’ll be part of a busy team delivering friendly, practical service in a fast-paced retail environment.

You will support store operations, handle deliveries, maintain stock, and ensure high standards while contributing to a positive customer experience. Training and varied shift patterns help you grow with Screwfix.

Qualifications

• Outstanding customer service with a positive can-do attitude.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt in a busy store environment.

Responsibilities

• Host – welcome customers into the store, understand what they need, guide them to the right products, and make it easy for them.
• Warehouse standards – assist with deliveries, maintain product stock, pick customer orders, and keep standards high.
• Part of the team – join a team that takes pride in the store, works together and has fun while getting the job done.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Flexibility

Job description

Screwfix Direct Ltd. is hiring a Retail Assistant to help customers in our store, understand their needs, and guide them to the right products. You’ll be part of a busy team delivering friendly, practical service in a fast-paced retail environment.

You will support store operations, handle deliveries, maintain stock, and ensure high standards while contributing to a positive customer experience. Training and varied shift patterns help you grow with Screwfix.