Retail Assistant — Customer Service & Store Support

Screwfix Direct Ltd.; Bishop's Stortford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts on Screwfix/B&Q

Share save schemes

Job summary

Screwfix Direct Ltd. is hiring a Retail Assistant to welcome customers, guide them to the right products, and ensure a smooth in-store experience. You’ll help with deliveries, stock, and fulfilling customer orders, while contributing to a friendly, team-focused environment.

The role offers training and development, flexible shift patterns, and opportunities to grow within a large, customer-centric retailer.

Qualifications

• Excellent customer service attitude with a positive, can-do approach.
• Strong communication skills and ability to help customers effectively.
• Team-oriented with a collaborative mindset and adaptable to busy store environments.
• Willing to learn and benefit from training programs.

Responsibilities

• Host customers in-store, understand needs, guide to products, and simplify the shopping experience.
• Maintain warehouse standards: assist deliveries, stock, and fulfill customer orders.
• Be part of a team that takes pride in the store, works well together and stays motivated.

Skills

Customer service

Communication

Team player

Willing to learn

Job description

Screwfix Direct Ltd. is hiring a Retail Assistant to welcome customers, guide them to the right products, and ensure a smooth in-store experience. You’ll help with deliveries, stock, and fulfilling customer orders, while contributing to a friendly, team-focused environment.

The role offers training and development, flexible shift patterns, and opportunities to grow within a large, customer-centric retailer.