Retail Assistant - Customer Focus, Training & Benefits

Screwfix Direct Ltd.; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days annual leave (incl. BH)

Pension scheme

Life cover

Discounts (Screwfix & B&Q)

Training and development

Job summary

Screwfix Direct Ltd. is looking for a friendly Retail Assistant to welcome customers, understand their needs and guide them to the right products. You will work as part of a busy team in our Greater London store, delivering excellent in-store service and helping with stock and orders.

We offer training and varied shift patterns to support a healthy work-life balance, along with opportunities for progression in a growing, award‑winning retailer.

Qualifications

• Excellent customer service with a friendly, can-do approach.
• Strong communication skills to help customers and colleagues.
• Willingness to learn and follow training programs.
• Friendly, flexible, reliable and enthusiastic attitude.
• No retail experience required but helpful.

Responsibilities

• Host customers in-store, understand needs and guide to products.
• Maintain warehouse standards: deliveries, stock and order picking.
• Be a cooperative team member who supports store operations and delivers great service.

Skills

Customer service

Communication

Teamwork

Positive attitude

flexibility

Job description

Screwfix Direct Ltd. is looking for a friendly Retail Assistant to welcome customers, understand their needs and guide them to the right products. You will work as part of a busy team in our Greater London store, delivering excellent in-store service and helping with stock and orders.

We offer training and varied shift patterns to support a healthy work-life balance, along with opportunities for progression in a growing, award‑winning retailer.