Retail Assistant

Screwfix Direct Ltd; Taunton; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking enthusiastic Retail Assistants to join their team. In this role, you will be at the forefront of customer service, ensuring that every customer feels valued and supported. With a focus on personal development, you will benefit from comprehensive training programs and a supportive work environment. This position offers varied daily tasks, from customer interaction to stock management, making it ideal for those looking to build a rewarding career in retail. Join a diverse and inclusive workplace that prioritizes your growth and well-being.

Benefits

Cycle to Work Scheme

High Street Shopping Discounts

Share Plans

Health & Wellbeing Discounts

Award-winning Pension Plan

Discounted Products

Enhanced Family Leave Policies

Learning Opportunities

Qualifications

• Ability to provide excellent customer service and support.
• Strong communication skills for effective interaction with customers.

Responsibilities

• Assist customers with their needs and provide great service.
• Manage stock and deliveries while maintaining a clean store environment.

Skills

Customer Service

Communication Skills

Teamwork

Education

High School Diploma

Job description

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

• Monday - Friday (7am to 8pm)
• Saturday (7am to 6pm)
• Sunday (9am to 4pm)

Benefits and Development Opportunities

• Cycle to work: Enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.
• High Street Shopping Discounts: Save money at Screwfix, B&Q, and other major high street retailers.
• Share Plans: Become a Kingfisher shareholder with various schemes.
• Health & Wellbeing: 20% off Nuffield Gym memberships, mental health resources, and wellbeing support.
• Financial Security: Award-winning pension plan with up to 14% contributions, life cover up to 4x salary, and long service awards.
• Additional Perks: Discounted Screwfix and B&Q products, mental health support through Retail Trust and Mind partnership, and access to learning platforms like LinkedIn Learning.
• Family & Personal Development: Enhanced family leave policies and opportunities for personal skill development outside of work.

Training Programmes

• First Steps to Management: A 16-week programme for Service Assistants aiming to move into management roles.
• Power Up to Trade+: A 12-15 month apprenticeship leading to a Trade+ Sales Supervisor role.
• Trade Up to Branch Manager: A 15-month programme culminating in a Level 4 Retail Manager Apprenticeship.
• Learning for Life: Opportunities for broader life skills and Maths & English coaching through Skills Forward.

Employee Experience

• Varied daily tasks, including delivery, customer service, and stock management.
• Supportive environment that encourages growth and development.
• Inclusive and diverse workplace culture with Employee Inclusion Network 'Us'.

Application Process

Applying online is simple: fill in basic details, upload your CV, and complete a Situational Judgement Test if applying for a Service Assistant role. Prepare for competency-based interviews, which may be via phone or video, followed by a store visit.

Next Steps

If we think we’re a good match, we’ll extend an offer. After completing pre-employment checks, you’ll receive your contract and join our team.